external barriers - ANSWERSmore tangible barriers can stand in the way For example, language barriers
internal barriers - ANSWERSsuch as feelings of indecision and ambivalence, are inevitable Ex: poor
listening skills, past experiences, problems at home
familiar roles of the human services worker - ANSWERSassisting individuals, families, & communities in
overcoming their problems & helping them improve their quality of life.
Who are the deserving poor? - ANSWERSthose in need who are unable to work because they are too
old, disabled, or too sick
familiar with advocacy, outreach - ANSWERSthe extent of public support for or recommendation of a
particular cause or policy
Maslow's Hierarchy of Needs - ANSWERSNeed for self-actualization (ability to direct one's own life, a
sense of meaning & fulfillment), Esteem Needs (self-esteem, esteem of others, achievement,
recognition, dignity), Belongingness & Love needs (love, affection, need for family & friends), Safety
Needs (security, stability, need for structure 7 order), Physiological needs (Homeostasis, food, water, air,
shelter, & general survival)
4 categories of personnel in human services - ANSWERS1) those who provide help to recipients, 2)
supervisory personnel, 3) administrators who determine the policies of the agency, & 4) support
personnel who do clerical, maintenance, & security work
contemporary problems that affect the ability of americans to meet: - ANSWERSA pinpoint to some
problems that affect the ability of americans to meet their own needs and, as a result, have an impact on
human services.
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