sun is life Actual Exam Questions And Correct Answers Guaranteed Solutions.
3 views 0 purchase
Course
SJN
Institution
SJN
first 3 steps in sales process - correct answer greet, explore-qualify, estb rapport
2. What is the most important question you can ask a guest to identify the guest type? - correct answer have you tanned before
type 3 ...
first 3 steps in sales process - correct answer greet, explore-qualify, estb rapport
2. What is the most important question you can ask a guest to identify the guest type? - correct answer
have you tanned before
type 3 - correct answer has never tanned before
type 2 - correct answer tanned before but not at your salon
type 1 - correct answer tans at your salon
Which list contains the five essential elements of selling? - correct answer A. dress,
selling,preperation,knowledge,image
It's important to uncover the personal motivations of every guest so that you can give them what they
want, exactly - correct answer true
qualifying question - correct answer are you going on vacation, age, skin disease,
medications(all)
how to establish rapport - correct answer build trust and confidence
It is essential that you become an expert in what your salon offers, as well as what the competition
offers - correct answer true
step 4 - correct answer tour/advise
, It is essential to give the same tour each and every time - correct answer true
When staging a memorable tour experience, you translate points of interest into points - correct answer
equipment
When is the best time to explain the details of a tanning session to the guest? - correct answer
Just prior to starting their session
When giving a tour, it is recommended to point out the premium features of the tanning systems at
your salon. Which of the following are examples of premium features - correct answer
A-E
steps 5, 6, 7 - correct answer overcome objections, close the sale, follow up (B)
approach - correct answer finding the yes in the no
What should you do when price is an objection? - correct answer a. Offer the guest
more value for their time and money
To soothe an irate guest, which procedure is recommended? - correct answer a. Try
to control the other person's thoughts, words, or behavior
Which of the following is an example of offering the guest an "alternate of choice" of membership
programs - correct answer c. Which of these two memberships do you think would
be best?
ranges - correct answer UVA, UVB,UVC
Heliotherapy - correct answer b. Delivered through a piece of indoor tanning
equipment called the electromagnetic spectrum
uvc light - correct answer shortest wavelength
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller RealGrades. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.99. You're not tied to anything after your purchase.