USPS Exam 421 Window Clerk Questions And Correct Solutions New Up date (Verified Pass)
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Course
USPS
Institution
USPS
USPS Exam 421 Window Clerk Questions And Correct Solutions New Up
date (Verified Pass)
1. customer centric environment: What type of environment focuses on people,
processes, pride, and results to ensure the expectations are exceeded?
2. educate our customers on our products and services as wel...
USPS Exam 421 Window Clerk Questions And Correct Solutions New Up
date (Verified Pass)
1. customer centric environment: What type of environment focuses on people,
processes, pride, and results to ensure the expectations are exceeded?
2. educate our customers on our products and services as well as provide
world class customer experience that builds customer loyalty: as ambassadors
to our customers, the USPS relies on you to...
3. every address in the nation: our business touches...
4. preserve and protect all mail placed in our custody: USPS employees are
mandated by federal law to..
5. Federal Search Warrant: with few exceptions what type of warrant is needed to
break or permit the breaking of seals on any class of mail?
6. U.S. Congress: Who empowers the US postal inspection service?
7. USPIS ( united states postal inspection service): The primary federal law-en-
forcement officers of USPS who enforce federal statues related to mail security and
investigate postal offenses as well as postal related civil matters are known as?
8. OIG (Office of Inspector General): what self-supporting agency is under the
general supervision of 9 presidentially appointed governors?
9. maintaining the integrity and accountability of the USPS, it's revenue and
assets, and its employees through independent audits and investigations: -
what role does the Office of Inspector General play in the Postal Service?
10. Our customers: Who is the core of our business, and whom we should always
put first?
11. A smile: What is the same in every language ?
12. providing a positive customer experience that builds stronger relation-
ships between our customers and our brand: What does it mean to be #Postal-
Proud?
13. deliver first impression, act with courtesy and urgency, keeping it clean,
delivering the pride inside, transitioning between the back and the front,
solutions are your specialty: what are the 6 retail moments that matter?
14. creates an efficient workspace, reduces time away from window, visual
appealing, professional: why is an organized workspace important?
15. sorting mail and packages in the back and then moving to a customer
facing position: Explain transitioning between the back and front
16. The ability to establish an association, connection, or relationship with a
person or a thing: Define relatability
17. Communication: The art and technique of using words effectively to impart
information or ideas is
18. S: Squarely face person
O: open your posture
L: Lean toward sender
, USPS Exam 421 Window Clerk Questions And Correct Solutions New Up
date (Verified Pass)
E: Establish and maintain eye contact
R: Relax: S.O.L.E.R stands for:
19. Clarifying: what active listening technique is used to bring a message into
greater focus by getting more information and identifying what's being communicat-
ed, as well as providing a better understanding?
20. Greet, Inquire, Suggest, Thank: G.I.S.T stands for:
21. A first impression: What do we never get a second chance to make?
22. Domestic Mail: what type of mail consist of items sent within the United States,
its territories and possessions including APOs, FPOs, and the United Nations?
23. Domestic Mail Manual (DMM): which manual sets forth the policies, regula-
tions, and procedures governing domestic mail services?
24. Priority Mail Express, Priority, First Class, Retail Ground, Parcel Return
Service, International Mail: what are the 6 shipping services the USPS offers?
25. Priority Mail Express: which class of mail offers expedited service for mailable
matter and has a money back guarantee?
26. Priority Mail Express: which premier shipping service has guaranteed 1 or 2
day delivery, 365 days a year and includes $100 insurance?
27. 12 pm and 3 pm: what times are priority mail express guaranteed to be deliv-
ered?
28. 10:30 am and 3 pm: what times are hold for pick up items available for cus-
tomers to pick up?
29. an automated callback notification to customers about the arrival status
of their package: hold for pick up service items include what when the package
arrives at the destination facility?
30. Return Receipt, Additional Insurance, Collect on Delivery (COD), USPS
Tracking: Which extra services are permitted with Priority Mail Express?
31. Priority Mail: Which sub-class of first class mail is typically used to send doc-
uments, gifts, merchandise large or thick envelopes, tubes, or packages containing
mailable items?
32. Priority Mail: Which premier shipping service includes $50 insurance and $100
insurance and offers and expedited 1,2, or 3 day service?
33. Balloon Pricing: Name the surcharge that applies to large, lightweight pieces
34. dimensional weight pricing: Name the surcharge that applies to large and odd
shaped priority mail pieces
35. Ballon Pricing: Which surcharge is applied to packages less than 20lbs but over
84 inches and is addressed to zones 1-4?
36. Dimensional Weight Pricing: which surcharge is applied to priority mail pack-
ages shipped to zones 5-9 and have any dimension that exceeds one cubic foot?
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