ISQS 3344 Burns Texas Tech Exam 1
Questions and Answers | 100% Pass
Which of the following key activities is NOT performed by operations managers?
a.
Purchasing
b.
Cost accounting
c.
Service encounter design
d.
Forecasting - Answer-Cost accounting
Which one of the following statements ab...
Services that do not involve significant interaction with customers can be managed
much the same as goods in a factory. - Answer✔✔-c
Which one of the following statements is TRUE regarding a customer benefit package
(CBP)?
answer with letter
a.
The size of the circles in the CBP framework can signify the relative importance of each
good and service.
b.
When defining a CBP, the features determined by management accurately describe
customers' wants and needs.
c.
A CBP consists of a primary good and a primary service coupled together.
d.
A variant is a CBP feature that strictly adheres to the standard CBP. - Answer✔✔-a
A(n) _____ is a sequence of activities that is intended to create a certain result.
a.
inventory
4/88
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