The Ultimate IPMA-SCP Exam Study Guide with Complete Solutions
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Course
IPMA-SCP
Institution
IPMA-SCP
The Ultimate IPMA-SCP Exam Study
Guide with Complete Solutions
Barriers and Resistance to Change - Answer-- loss of security or status
- inconvenience
- distrust or uncertainty
- cognitive dissonance
Steps to reduce resistance to change - Answer-1. Be prepared
2. Clarify Purpose
3. Explore ...
4. Personnel are overloaded, mixed signals, systems are in flux
5. People become polarized
6. Vulnerability rises
Three steps of establishing a new beginning [after a change process] - Answer✔✔-1. Provide a purpose
2. Create a picture
3. Create a plan
The seven dynamics of change - Answer✔✔-1. People are at different levels of readiness for change
2. People will be concerned that they don't have enough resources
3. If you take the pressure off, people will revert to old behaviors
4. People feel awkward and self-conscious
5. People will focus on what they may have to give up
6. People will feel alone even if everyone is going through the change
7. People can only handle so much change at one time
Employee engagement - Answer✔✔-Your workforce is:
1. Capable of performing their job duties
2. Enthusiastic about the working environment
3. Motivated to perform their duties
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