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NSC 242 Exam Questions And Accurate Answers
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NSC 242 Exam Questions And AccurateAnswers 2024-2025
Conflict: - ANSWER *Potential whenever two people come together
*Inevitable - can be beneficial
*Conflict resolution needed: 1) to develop positive relationships *2) to meet own needs
(not avoid conflict)
Types of Conflict: - ANSWER *Intrapersonal -occurring within the individual mind or self
*Interpersonal - between individuals
*Intra-group -within the group
*Inter-group - between groups
Categories of Conflict: - ANSWER *Facts, data - differences of perceptions
*Methods - how things are done
*Goals-desired outcomes
*Values - belief system
Team Conflict: -ANSWER *Conflict: "feeling, disagreement, incompatibility of interests
(real or perceived), inconsistent world views or set of behaviors" [not everyone has the
patient's best interest at heart]
*Arises when interdependency exists-people depending on each other
Interdependency: -ANSWER Depend on each other, team conflict can arise from it.
Difficulties w/Conflict: -ANSWER *Team working w/persistent conflict is not working up
to potential
, If no hope of resolution, helplessness prevails (If you're not working through conflict &
getting everything done, helplessness & hopelessness occurs)
*Should be dealt with in timely way (conflict should be dealt with slowly)
Approaches:-ANSWER *Win-win
*Lose-win (someone loses & someone wins)
*Win-lose-may not be possible or the best choice. May have to admit you're wrong & give
up & let someone win for the greater good).
*(Win-win may not always be possible or best choice)
Steps to win-win:-ANSWER *View problem in terms of needs (not solutions, be open
minded)
*Consider problem as mutual for both parties.
*Describe conflict - what exactly is it?
*Identify differences -where do we not agree? -or agree
*Look at other point of view / consider the other person (ex-low staff, people calling in
last minute & no one available)
*Brainstorm-evaluate all ideas before choosing best solution
*Select best solution for the benefit of all involved (give to the other person for greater
good)
*Agree on conflict resolution and how it will not happen again.
*Plan: what, where, and when-go to charge nurse who can watch patients while
managing 11 of them, both win & come out ok
*Evaluate how well the solution worked out. (If it doesn't work out well, need to go back
to step 1 & have a plan)
Confrontation- Purpose: - ANSWER *Being able to identify and respond regarding
discrepancies in another person's behavior in a way that can help the other person to
grow (think of triangle) start to have a conversation, don't refuse.
Inviting clients and colleagues to consider discrepancies between feelings, beliefs,
attitudes and behavior
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