GMS 200 EXAM STUDY GUIDE WITH
COMPLETE SOLUTIONS
Intellectual Capital - Answer-the collective brain power or shared knowledge of a
workforce
Knowledge Workers - Answer-Workers whose intelligence is a critical asset to
employers
Glass Ceiling Effect - Answer-an invisible barrier limiting caree...
Supervisors - Answer✔✔-Managers in charge of a small work group of non-
managerial workers
Line Managers - Answer✔✔-Managers responsible for work activities that directly
affect organization's outputs
Staff Managers - Answer✔✔-Managers that use technical expertise to advise and
support the efforts of line workers
Functional Managers - Answer✔✔-Managers responsible for a single area of activity
General Managers - Answer✔✔-managers responsible for more complex units that
include many functional areas
Management - Answer✔✔-process of planning, organizing, leading, and controlling
the use of resources to accomplish goals
Leading - Answer✔✔-The process of arousing enthusiasm and inspiring efforts to
achieve goals
Useful Information - Answer✔✔-Information that is timely, high quality, complete,
relevant, and understandable
Information Technology - Answer✔✔-Application of computers and telecom
equipment to store, retrieve, transmit, an manipulate data
Business Intelligence - Answer✔✔-taps information systems to extract and report
data in organized ways that are helpful to decision makers
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