, 1. Which of the following is most closely associated with
the Deming Cycle in Quality Management?
- a) Plan, Do, Check, Act
- b) Measure, Analyze, Improve, Control
- c) Prepare, Implement, Evaluate, Adjust
- d) Initiate, Execute, Close, Assess
Answer: a) Plan, Do, Check, Act
Rationale: The Deming Cycle, or PDCA, is a four-step
model for carrying out change and continuous
improvement.
2. In Lean methodology, what is the primary focus for
reducing waste?
- a) Employee Satisfaction
- b) Customer Perspective
- c) Financial Performance
- d) Time Efficiency
Answer: b) Customer Perspective
Rationale: Lean focuses on adding value from the
customer's standpoint, eliminating activities that don't add
value.
3. Which technique is generally used to identify the root
cause of a problem in a process?
- a) SWOT Analysis
- b) Fishbone Diagram
- c) Gantt Chart
- d) PEST Analysis
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