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WGU - Intro to IT - D322 - Full study guide sections 2-8 WITH 100- SURE ANSWERS
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WGU - Intro to IT - D322 - Full study guide sections 2-8 WITH 100- SURE ANSWERS
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10/5/24, 7:21 AMEUNICE
WGU - Intro to IT - D322 - Full study guide sections 2-8
WITH 100% SURE ANSWERS
Terms in this set (414)
communication
data collection and management
Specifically, IT functions cover five different
information security management
domains:
consumer relationship management
process improvement
the system of processes that ensures the effective and efficient use of IT to enable
IT governance is an organization to achieve its business goals and to add value to key stakeholders in
an organization.
set up, maintain, and monitor the hardware and software that support the networking
Network administrators
components of the computer systems.
set up, maintain, and monitor devices that support business operations. These
Systems administrators devices include anything from projectors and smartboards in a training room to the
devices in the server room.
control the outward-facing content on an organization's website and intranets and
Web administrators ensure that the sites function and integrate with back-end systems, such as
supporting databases.
Database administrators configure and troubleshoot an organization's data repositories.
monitor the behaviors of the system components for anomalies and malicious
Cybersecurity analysts attacks. They also put measures in place to deter, detect, and mitigate internal and
external threats.
provide end-user training and help users resolve issues accessing resources and
Technical support specialists
systems.
uses the resources and skills of a developed workforce from an external
Outsourcing
organization.
assigns a project to employees within the organization. Insourcing generally requires
Insourcing
the development of new operations and processes, making it an expensive option.
The project management life cycle is initiation, planning, execution, and closure.
represented differently in various models,
but projects generally include four phases:
1/10
, 10/5/24, 7:21 AM
broadly defines the project. It usually begins with a business case, followed by a
feasibility study. During the feasibility study, research assesses whether the business
Project initiation case will lead to a reasonable, feasible solution. Project stakeholders provide input
in the analysis of the business case, resulting in a project charter, or project initiation
document, that outlines the business needs, the stakeholders, and the business case.
includes developing a road map that everyone follows. This phase starts with setting
the project goals, commonly using the SMART or CLEAR frameworks, both of which
are described below.
Specific: Set a specific goal that answers the questions who, what, where, when,
which, and why.
Measurable: Create criteria that can be used to measure the success of the goal.
Attainable: Ensure the goal is attainable given the resources.
Project planning (1 of 2) Realistic: Assess the willingness to work toward the goal.
Timely: The goal should be achievable within the available timeframe.
Collaborative: The goal should encourage employees to work together.
Limited: The goal should be limited in scope and time to keep it manageable.
Emotional: The goal should tap into the passion of employees and be something
they can form an emotional connection to. This can optimize the quality of work.
Appreciable: Break larger goals into smaller tasks that can be quickly achieved.
Refinable: As new situations arise, be flexible and refine the goal as needed.
defines the project scope and drafts a project management plan. The project
management plan identifies project resources, including cost and time estimations. A
project generally has each of the following documents by the end of the planning
phase:
scope statement outlining the objectives, deliverables, and milestones
work breakdown structure (WBS) breaking the project into manageable segments
for the team
Project planning (2 of 2)
milestones defining high-level goals to meet throughout the project's duration
communication plan outlining the frequency and methods of communicating with
stakeholders
risk management plan identifying foreseeable risks, including cost overruns and
delays
During project execution, project deliverables are developed and completed. A
kickoff meeting usually marks the start of this phase. Tasks typically include
developing the project team, assigning resources, setting up tracking systems,
conducting status meetings, and monitoring the project timetable.
Project Execution
Project performance is constantly observed during the execution phase. Key
performance indicators, or metrics, are used to monitor the progress of the project,
determining whether the project is on track to meet the defined milestones.
At the project closure phase, the project is declared complete and the project team
is dissolved. Project managers complete the final project documentation, including
Project Closure
financial reports. Generally, meetings are also a part of this phase, allowing members
of the project team to reflect on strengths and opportunities for improvement.
2/10
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