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PNUR 115 Communication 1st Exam
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PNUR 115 Communication 1st Exam ...
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PNUR 115 Communication 1st Exam 2024-2025what is communication?
the relational process of creating and interpreting messages that elicit a response
purposes of communication
1. expression of needs and wants-to regulate the behaviour of another person to get
something
2. Information transfer-to convey information from person A to person B
3. Social Closeness-establish and maintain relationships with others
4. Social etiquette-to conform to the social conventions of politeness Teh concepts
applicable to all relashionships MIA
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intrapersonal communication
with self; takes the form of inner thoughts and beliefs coloured by feelings and influence
behaviour
interpersonal communication
a cyclic, reciprocal, interactive and dynamic process with value, cultural and cognitive
variables that influence its transmission and reception
Content (verbal) dimension
the data
Relationship (nonverbal) dimension
, helps the receiver interpret the message
Linear
three parts: sender, message, receiver
Circular
- expanded linear model (includes: feedback and context)
- interactive, continuous process
takes into consideration that role relationships between communicators
Communication Process
a source attempting to reach a receiver w. a msg.
Basic Assumptions
- one cannot not communicate
- communication is intentional & unintentional
- communication is irreversible
- communication is not repeatable
- the words & nonverbal behaviours are of equal importance
How to improve
- adapt your approach to the cultural values
- eye contact
- facial expression
- keep attentive, upright posture
- attend to tone and pitch
- attend to proximity
- use of touch, as appropriate
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