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MGMT 339 Midterm EXAM 2024_2025 fully solved & updated
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MGMT 339 Midterm EXAM 2024_2025 fully solved & updated
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MGMT 339 Midterm EXAM 2024/2025fully solved & updated
Which of the following are characteristics of service provider operations? -
ANSWER-Perishable outputs
_______ are the fundamental activities that organizations use to do work and
achieve their goals. - ANSWER-Processes
If "every process and every person in an organization has customers," then -
ANSWER-some customers are external and some are internal.
Which core process includes the activities required to produce and deliver the
service or product to the external customer? - ANSWER-order fulfillment process
Decisions that tend to focus on the entire organization, cutting across
departmental lines, and have long-term consequences are called - ANSWER-
strategic
The foundation for managing processes and value chains is - ANSWER-
operations strategy.
Which of the following outcomes is not a direct result of a market analysis? -
ANSWER-Development of core competencies
Which of the following considerations is not involved in developing a corporate
strategy?
A.
,Developing a staffing plan for the upcoming production period
Your answer is correct.
B.
Responding to pressures for flexibility
C.
Monitoring and adjusting to changes in the business environment
D.
Identifying and developing the firm's core competencies - ANSWER-Developing a
staffing plan for the upcoming production period
In market analysis, the needs assessment step identifies -
ANSWER-product/service attributes.
Core competencies reflect the collective learning of the organization. Core
competencies include - ANSWER-a well-trained, flexible workforce.
Gymtastic was able to serve large crowds of customers and then adjust
operations to serve very few customers thanks to their competitive capability
related to - ANSWER-flexibility.
A credit card-processing firm would be likely to list the following competitive
priorities for its external customers: - ANSWER-Consistent quality
The _______________ management function is focused on collecting data on
employee performance and comparing it to previously set standards. - ANSWER-
controlling
Which two management functions have been called the "Siamese twins of
management" because they are so closely linked? - ANSWER-Planning and
controlling
Which management function is involved with ensuring that an event occurs as it
was intended to occur? - ANSWER-Controlling
A(n) _______________ is the established level of performance to serve as a model
for evaluating an employee's success. - ANSWER-standard
An indicator that an issue or weakness exists is known as a(n) _______. -
ANSWER-symptom
An electronics company is currently looking at the share of total sales it has
, compared to competitors. This is an example of a ________standard. - ANSWER-
market position
What refers to the managerial activity aimed at getting organizational
performance up to the level of performance standards? - ANSWER-Corrective
action
_______ standards address how much different segments of an organization
should produce. - ANSWER-Productivity
What is the first step in the controlling process? - ANSWER-Measuring
performance
Which term is used to describe any factor within an organization that is a barrier
to organizational goal attainment? - ANSWER-Problem
Darren is the supervisor in a manufacturing facility that produces desks and
chairs. Control of quality and output is his responsibility. To ensure that he is
following the controlling process, after measuring the performance of his
employees, he must _____, and then take any corrective action necessary. -
ANSWER-compare measured performance to standards
At the Holiday Hotel, maids are told they need to completely clean a room in 5
minutes or less for their performance to be considered adequate. This specific
time limit would best be described as a ________. - ANSWER-standard
General Electric (GE) has _____, which include the type of training programs that
GE employees should undergo to expand their skill set. - ANSWER-personnel
development standards
Managerial activity aimed at bringing organizational performance up to the level
of performance standards is called ________. - ANSWER-corrective action
Which term refers to any factor within an organization that is a barrier to an
organizational goal? - ANSWER-Problem
When Will tries to boot up his work computer, it loads very slowly. This is a
______ that suggests his computer may have a major issue such as a virus. -
ANSWER-symptom
A manager who performs personal favors for other employees is likely attempting
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