WGU C215 OPERATIONS
MANAGEMENT PVDC FINAL EXAM 2025
NEWEST EXAM QUESTIONS AND
DETAILED CORRECT ANSWERS |
A+GRADE
A company manufactures shoes using a quality
management system. The company needs to put a
process in place to measure any defects. The company
would like to measure the number of defects and observe
the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on
correcting this particular issue? Correct Answer checklist
Which quality control tool should be used to monitor the
current status or end result of a process? Correct Answer
Flowchart
Which group of keywords or phrases describes the crucial
role that marketing plays in the total quality management
(TQM) process? Correct Answer Review and recommend
product changes, satisfy customers needs, open
communication
What is the common theme in total quality management
(TQM) across all functions in an organization? Correct
Answer To satisfy customer needs
,Which concept of variation measures the central tendency
of a set of data? Correct Answer mean
What do assignable causes of variation indicate? Correct
Answer Equipment was found out of control
Which continuous improvement method does Cpk
measure? Correct Answer How close one is to a target
and how consistent one is with the average performance
What are two important aspects of Six Sigma? Correct
Answer people involvement
technical tools
Which strategy is used by some emergency rooms to
overcome customer frustrations about long waiting times?
Correct Answer Screen patients and fast-track those with
minor ailments
Which two factors affect a service location decision?
Correct Answer Proximity to customers
Quality of life issues
Which is a key factor of a location analysis for a service
company? Correct Answer Proximity to customers
What helps an organization identify and plan the actions
necessary to meet current and future customer demands?
Correct Answer capacity planning
, Which capacity planning measurement tells how much
capacity a company is using? Correct Answer Capacity
utilization
Design Capacity Correct Answer The maximum output
rate or service capacity an operation, process, or facility is
designed for.
-the maximum designed service capacity or output rate.
Effective capacity Correct Answer Design capacity minus
allowances such as personal time and maintenance.
-Lower than design capacity.
-eg on the average, the bakery can make 20 custom
cakes but during Christmas can do30 custom cakes
Capacity measurement at the best operating level Correct
Answer when the average unit cost is minimized
conducting a location analysis Correct Answer -proximity
to sources of supply
-site consideration
proximity to customers Correct Answer major factor in the
decision to locate a business near its primary market
territory
Which two statements are true about effective capacity?
Correct Answer An effective capacity maintains a
minimum output rate under normal conditions.
An effective capacity is lower than design capacity
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