D082 - UNIT 2: EMOTIONAL INTELLIGENCE TEST QUESTIONS AND ALL CORRECT ANSWERS.
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Course
Wgu D082
Institution
Wgu D082
Which competency reflects the relationship management domain of emotional intelligence (EI)?
Inspirational leadership
Emotional self-awareness
Emotional self-control
Organizational awareness - Answer Inspirational leadership
Which action should an employee take to develop emotional inte...
D082 - UNIT 2: EMOTIONAL
INTELLIGENCE TEST QUESTIONS AND
ALL CORRECT ANSWERS.
Which competency reflects the relationship management domain of emotional intelligence (EI)?
Which action should an employee take to develop emotional intelligence (EI)?
Compartmentalize emotions and move forward without looking back
Ignore emotions and make decisions based on fact
Reflect on how different situations affect emotions and performance
Understand how to strengthen the response to various situations - Answer Reflect on how different
situations affect emotions and performance
A team leader wishes to have a highly functioning team. The leader knows that the most effective teams
are emotionally intelligent ones.
How can the team benefit from becoming more emotionally intelligent?
Builds opportunities for promotions, pay increases, and recognition
Develops better understanding of the company's vision
Develops an understanding of how other teams operate
Builds trust, group identity, and group efficacy - Answer Builds trust, group identity, and group efficacy
What does the P stand for in the STOP technique?
, Proceed
Pause
Protect
Preempt - Answer Proceed
What does the O stand for in the STOP technique?
Observe
Out
Order
Occupy - Answer Observe
What is an example of sympathy?
The ability to understand other people's emotions
Sharing one's own emotions to achieve common experiences
A feeling of sorrow for another person
Hiding of emotions to protect another person - Answer A feeling of sorrow for another person
A supply clerk is experiencing extreme frustration and anxiety, and it is impacting the clerk's job
performance.
What is the first step that the clerk's manager needs to take to address this issue?
Call human resources to share the clerk's concerns
Give the clerk an action plan to deal with the issue
Evaluate whether the clerk's issue is personal or not
Meet with the clerk and listen to the employee's concern - Answer Meet with the clerk and listen to the
employee's concern
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