D082 Emotional and Cultural Intelligence Final Exam And Correct Answers.
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Course
Wgu D082
Institution
Wgu D082
Emotional Intelligence - Answer The ability to be aware, manage, and express your emotions; the ability to handle relationships thoughtfully and empathetically
Empathy - Answer The ability to understand and share the feelings of another person
Cognitive intelligence - Answer A mental ca...
D082 Emotional and Cultural Intelligence
Final Exam And Correct Answers.
Emotional Intelligence - Answer The ability to be aware, manage, and express your emotions; the ability
to handle relationships thoughtfully and empathetically
Empathy - Answer The ability to understand and share the feelings of another person
Cognitive intelligence - Answer A mental capacity that includes processing information, reasoning,
problem solving, thinking abstractly, comprehending complex ideas, and learning from experience
Emotional self awareness - Answer The ability to know yourself and understand your feelings
A company initiates a recycling campaign on its campus. After watching an employee toss recyclable
materials into the trash, a manager speaks to the employee and explains that everyone must do their
part to reduce the impact of waste on the environment. The manager then expresses appreciation for
the employee's contribution to a clean and sustainable campus
Which domain of emotional intelligence is the manager using? - Answer Relationship management
An employee has been getting behind in work and seems distracted, so the manager stopped by to talk.
The manager was going to make it clear that the team needed to put forth more effort. When the
conversation started, the manager found out the reason for the lack of productivity was because the
employee had recently lost a family member. After learning this, the manager changed their approach
and asked how the team could help during this difficult time.
Which domain of emotional intelligence is being displayed by this manager? - Answer Demonstrate the
ability to use empathy skills to resolve conflicts
An irate customer approaches the customer service counter at a store and complains loudly about a
missing part in a product. The associate understands that the customer is upset and purposefully does
not respond in anger or let emotions take over. The associate speaks with the manager to process a
refund.
Which part of the emotional intelligence (EI) process is being used by this associate to resolve the
situation? - Answer Engaging and detaching from an emotional state with the customer
, An individual is confident in understanding their own emotions but is still learning how best to interact
with coworkers to persuade them to a personal point of view.
Which emotional intelligence (EI) skill assists with reaching this goal? - Answer Perceiving how others
feel
Emotional intelligence - Answer comprised of four domains: self-awareness, self-management, social
awareness, and relationship management
IQ - Answer a measure of cognitive abilities
EQ - Answer a measure of emotional intelligence
A manager is reviewing this list of questions:
Are you able to adapt to a change in circumstances or people?
How goal-oriented are you?
How optimistic are you?
Which component of emotional intelligence is addressed by this list? - Answer Self-management
A manager is using the following two questions to conduct a self-assessment:
Do I easily show empathy and understanding at my workplace?
How would I rate my ability to explain myself to my coworkers?
Which component of emotional intelligence is being addressed by this list? - Answer Social awareness
What is the benefit of having a support partner when putting together an emotional intelligence (EI)
development plan? - Answer the individual can provide objective feedback to help the person with the
EI plan meet sought goals
Which recommendation should be followed when putting together an emotional intelligence (EI)
development plan? - Answer Undertake only a few EI goals at a time
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