Study Bank Solution Manual for Healthcare Operations Management 100% Pass
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Course
Healthcare Operations Management
Institution
Healthcare Operations Management
Study Bank Solution Manual for Healthcare Operations Management 100% Pass
The support staff at urgent care sees no career advancement within the facility. The facility knows it must identify other ways to increase job satisfaction or there will be a high turnover rate. what action can increase job...
Study Bank Solution Manual for Healthcare Operations Management 100% Pass
The support staff at urgent care sees no career advancement within the facility. The facility knows it
must identify other ways to increase job satisfaction or there will be a high turnover rate. what action
can increase job satisfaction? starting recognition programs
A hospitals governing board of trustees has ask a hospital administrator to find a solution to numerous
compliance issues that have affected the hospitals performance. Which initial action should the hospital
take to address these compliance issues? developing a corrective action plan
The former chief administrator of a health and wellness center is reassigned after the staff lost trust due
to lack of visibility. How can the new chief correct this problem? by rounding with the staff
A hospital ER has had frequent turnover in nursing positions, which has caused increase wait times. The
hospital must use new strategies to reduce employee turnover and decrease wait times. What
leadership strategy should be used? empowering nurses to use holding areas for patients being
admitted
A large healthcare system is currently implementing an initiative to reduce catheter-associated
infections for its inpatients—not only for patient safety, but also as a strategy to ensure the organization
is not penalized in its reimbursements. Which 2 practices will assist in the implementation of this
initiative? engaging front line employees feedback or current practices, providing mandatory
training to help employees implement the protocols
A hospital leadership team is about to start its hospital-wide implementation of a Hospital Consumer
Assessment of Healthcare Providers and Systems program and has discussed best practices that should
be implemented based on a recent leadership seminar the team attended on the subject. Which
strategy should be used to ensure successful implementation of the program? engaging with all
stakeholders
A well-established medical chain has discovered that infighting is taking place between its high-level
leaders over boundaries and responsibilities. The chief executive officer (CEO) wishes to resolve the in-
fighting. Which conflict resolution method should the CEO use to resolve this issue? win-win
A large healthcare organization is struggling and has decided it wishes to be a more innovative company.
It decides to reorganize its structure to support this initiative. Which type of organizational structure will
enhance creativity among its workers and managers? Flattened
The chief financial officer (CFO) of a hospital has received a HIPAA audit that has identified deficiencies
in the medical/surgical nursing unit.
Which strategy should the CFO and nursing director use to ensure that the department is compliant with
HIPAA? Conduct HIPAA training and testing for competency
, A low-performing physician's office has struggled with new patient enrollment and is trying to increase
its revenue. The physician is concerned about non-compliance with the Stark Law. Which action is of
concern? Receiving a finder's fee for Medicare referrals
A large metropolitan hospital has implemented strategic measures including improvement of overall
patient experience and survey scores. Leadership is seeking a measurement of the overall initiative.
What will measure success or failure? The Hospital Consumer Assessment of Healthcare Providers and
Systems survey
A hospital has recently implemented a continuous process improvement to decrease the length of stay
for patients in the hospital. The plan will monitor the actual length of stay in comparison to the expected
length of stay. What must the hospital use to monitor this process? Internal validity of the provided
data
A community hospital board, consisting of physicians and leadership, reviews performance data for
clinical measures. Objectives from the strategic plan are often selected by focusing on under-performing
clinical outcome areas, with a specific focus on quality patient care. Which two components, in addition
to patients' needs, should be considered? Opportunities for care improvement, Alignment with
mission, vision, and values
The board of a healthcare organization has had mixed success when filling board member vacancies. The
board is responsible for ensuring that competent board members are appointed and maintained.Which
criterion should be established for selecting new board members? Aspects of individual character,
competence, training, experience, and judgment
A small medical center has been placed in a Medicaid Corporate Integrity Agreement for the next two
years.
Which action will the administration need to undertake to be compliant? Auditing medical charts
The charge nurse of an intensive care unit has identified communication issues within the department.
The nurse asks her supervisor for help with resolving the communication issues.
Which strategy should the nurse's supervisor use to support the nurse's development? Mentoring
The chief financial officer of a hospital has asked the finance manager to ensure chargemaster
compliance. This is a new task for the finance manager and professional development is being sought.
Which development activity is suitable for this situation? Attending a continuing education
seminar
An assistant financial manager wants to transition to operations but lacks supervisory experience in that
area. How can the organization support professional development for this manager? By establishing
a mentoring relationship to share knowledge
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