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ServiceNow CIS-ITSM Exam Questions With Complete Solutions.
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ServiceNow CIS-ITSM Exam QuestionsWith Complete Solutions
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, Which field from the configuration item will automatically populate in the Assignment
group field of an incident record?
A. Managed by
B. Support group
C. Approval group
D. Change group - with answers:Support Group
-Added all options noted as fields to CI record via form designer
-Applied different assignment groups to noted fields
-Tested by creating a new incident, populated the CI field, then saved the record
-Once record refreshed, assignment group field populated by Support group in original
CI record
Which of the following are defined for a given change model? (Choose three)
A. Phase transitions
B. State model
C. State transition conditions
D. Phase model
E. State transitions - with answers:State Model
State transition conditions
State transitions
check pg. 237 of the ITSM implementation guide to confirm
When is a change task for Post Implementation Review created for an unauthorized
change?
A. When the change request moves to Close
B. When a change manager accepts the change
C. When the change request moves to a state of Review
D. When the change request moves to a state of Assess - with answers:When the
change request moves to a state of Review
check pg. 269 of ITSM implementation guide to confirm
Which should be used to explore the entire hierarchy and table definitions of the
Configuration Management Database Classes?
A. Reports
B. CI Class Manager
C. Application Menus
D. Dependency View - with answers:CI Class Manager
check pg. 41 of ITSM implementation guide
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