ManageFirst: Hospitality Human Resources
Management and Supervision Chapter Reviews
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Before the session - ✔✔When should an employee complete a self evaluation performance
appraisal form?
Identify the cause for termination - ✔✔The first step in any termination process is to:
Wrongful discharge - ✔✔What is a legal action against a previous employer alleging that
termination violated antidiscrimination laws?
Standard operating procedures - ✔✔Which management tool implements standards?
Task lists - ✔✔What are developed as part of the position analysis process that will become
SOPs?
Determine budgeted labor cost - ✔✔What is the first step in planning, managing, and
evaluating employee work schedules?
110 - ✔✔A manager has budgeted $39,540 for waged labor in April. The operation is open
seven days a week. The average employee is paid $12/hour. What is the average number of
labor hours that can be scheduled per day?
Number of hours needed for employees in specific positions - ✔✔What information is
provided in a master schedule?
, One week before the schedule is developed - ✔✔When should employees day-off requests
normally be submitted?
Scheduled hours and the actual hours worked - ✔✔A labor variance is a difference between:
$36 - ✔✔A cook is paid $12/hour and works two hours of overtime during a specific week.
How much is the cook paid for the two hours of overtime?
Managers help ensure standards are met - ✔✔What is a benefit of using a checklist to
monitor quality?
Manager's communication log - ✔✔Critical incidents should be noted in which log?
Leaning or improvement to address knowledge or skill gaps - ✔✔Professional development
refers to:
The employee's manager - ✔✔Who is responsible for assessing professional development
needs and progress?
The employee's - ✔✔Whose needs should be considered when professional development
goals are established?
Employee background - ✔✔Which item should be included in a professional development
plan?
It accomplishes the programs' goals - ✔✔What is the best measurement of success of a
professional development program?
At the employee's work station - ✔✔Where is cross-training usually conducted?
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