HBI Registration: Skills for Success Questions + Answers Graded A+
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Course
HBI Registration: Skills for Success
Institution
HBI Registration: Skills For Success
A registrar asks a patient if he still lives at 5639 Main St in Collinsville. Is this an
effective questioning technique? - ️️No- the registrar should has asked the patient
to provide his current address instead of asking a "yes" or "no" question
Gabe arrives at registration to check in for ...
HBI Registration: Skills for Success
A registrar asks a patient if he still lives at 5639 Main St in Collinsville. Is this an
effective questioning technique? - ✔️✔️No- the registrar should has asked the patient
to provide his current address instead of asking a "yes" or "no" question
Gabe arrives at registration to check in for his appointment. The registrar smiles and
greets Gabe with a pleasant tone, maintaining her focus on the screen. She enters his
information into the registration system and explains to Gabe what his financial
responsibilities are. What could the registrar have done differently for a more successful
registration process? - ✔️✔️She failed to make proper eye contact with Gabe
A patient arrives at registration, and the registrar, Vivian, looks up and smiles at him.
Once she is ready for him, she says, "I will be registering you this morning. I need you
to verify your insurance information. A clinician will take you to your room in a few
minutes." Which part of the greeting did Vivian miss? - ✔️✔️Salutation and introduction
Which of the following is a responsibility of a registrar? - ✔️✔️All of the above:
determine admission type, educate patients about financial responsibilities, review
referrals
Which of the following is a consideration to keep in mind regarding communication? -
✔️✔️Tone of voice can convey as much meaning as the words spoken
Why is it important for a registrar to dress professionally? - ✔️✔️All of the above: it
helps patients easily identify them as a staff members, a professional appearance
sends a message of expertise and capability, people tend to care about appearances in
professional settings
Registrars should NOT _____________________________________. - ✔️✔️assume
previously obtained information is correct
Why is it important to document the exact spelling of a patient's name? - ✔️✔️Both A
and B: it reduces medical errors, it ensures the patient can be correctly identified
When performed well, scripting can ________________. - ✔️✔️promote consistency
among staff members' service, help guide conversations with patients, ensure patients
received the information they need
Which of these is a key communication practice that registrars should utilitize? -
✔️✔️always look at the patient when asking questions
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