WGU C182 Introduction to IT Exam
Questions With Verified Answers
Information Technology - answer✔The technology used in creating, maintaining, and making
information accessible.
IT Professional Roles - answer✔Administration and Support
System Administrator - answer✔Maintains all aspects of the system including hardware,
software, and programming.
Network Administrator - answer✔In charge of all aspects of the computer network
Database Administrator - answer✔Focuses on the design, development, and support of database
management systems (DBMSs).
Security Administrator - answer✔Installs, configures, and administers firewall security to protect
systems and proactively work to stop intrusions.
Web Administrator - answer✔Installs, configures, maintains, secures, and troubleshoots web
severs.
Support IT Professionals - answer✔Help desk and training.
Information - answer✔Processed data.
DIKW Hierarchy - answer✔Defines the transition of data to information from knowledge to
wisdom. (Data Information Knowledge Wisdom)
Data in DIKW - answer✔The input directly received by the user (or computer). It is generally
not usable until it has been converted into a relevant form.
Information in DIKW - answer✔Having been inferred from data; one or more processes have
been applied to the data to transform it into a more useful form.
Knowledge in DIKW - answer✔Information that has been put to use; information placed into a
context. Refined information such that the user of the knowledge is able to call forth only
relevant portions of information when needed.
Wisdom in DIKW - answer✔Provides a social setting to knowledge; an understanding of the
"why". Can only come by having both knowledge and experience.
Information Systems - answer✔A collection of data and information used to support the
management of an organization. Also refers to the technical components and human resources
that enable the assembly, storage, and processing of data and the delivery of information. This
has existed for a lot longer than computers.
Characteristics of Quality Data - answer✔Relevance - the data being used must apply directly to
the decision being made
Timely - data must be efficient and must be provided in a timely manner
Thorough - the data must be complete
Accurate - data should be captured only once, where possible and should be captured as close to
the point of activity as possible.
Reliable - data should reflect stable and consistent data collection processes across collections
points and over time
Processing - answer✔Raw data is organized or structured for usefulness.
Output - answer✔Information is output so user can see results.
Storage - answer✔Processed information is stored for permanent record.
Computer System - answer✔A collection of components that work together to meet the needs of
the user; typically categorized as either hardware, software, networks, or users.
Hardware - answer✔Physical components of a computer system which include the system unit
and its components and peripheral devices; tangible aspects of the computer.
Software - answer✔Computer programs that tell the computer what to do--how to execute
commands and process information
Network - answer✔A collection of computers and resources connected by various media so that
they can communicate with each other.
User - answer✔Those who use a computer.
Software Categories - answer✔Systems Software and Applications Software
Evolution of Users - answer✔First users were the engineers who built and programmed
computers, then employees who had received specialized training were users, and now today,
anyone and everyone can be a user.
Protocol - answer✔Rules provided by which networks communicate with each other.
TCP/IP - answer✔Transmission Control Protocol/Internet Protocol. Most commonly used
protocol; is required of all computers that communicate over the Internet.
Protocol Stack - answer✔A collection of protocols. TCP/IP is an example.
Components of a Computer - answer✔CPU, Memory and Storage, Peripheral Devices
CPU - answer✔Executes programs' instructions and commands various components in the
computer. Referred to as the "chip".
Memory - answer✔Stores the programs being executed and the data they are using.
I/O Subsystem - answer✔All peripheral devices where long term storage devices are used.
Bus - answer✔Permits information to move between each component; electrical channels that
enable communication among the electronic components
System Unit - answer✔Critical component of all computer based systems; consists of most of the
hardware the computer needs in order to run; comes in a variety of shapes and sizes.
Internal Components of the System Unit - answer✔Case, Internal Bays, Buses, Ports, Hard
Drive, Motherboard, CPU, CPU Cooler, Memory Module (RAM), Power Supply Unit (PSU),
Expansion Slots/Cards
Parts of the CPU - answer✔Control Unit (CU) - retrieves the instructions and the raw data that is
input and coordinates or controls the sending of those instructions and data to the ALU
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