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CHIA Practice Exam Questions and Answers Rated A+
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Exam of 6 pages for the course CHIA at CHIA (CHIA Practice Exam)
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CHIA Practice ExamWhich is a parent company consisting of multiple chains? - answerChoice Hotels
Which is a true statement about parent companies? - answerParent companies and
related chains have changed over time
What are the 3 different operation types - answerCorporate, Franchise, Independent
Which is a true statement about independent hotels? - answerIndependent hotels are
not affiliated with a specific chain
Which is a true statement about management companies? - answerManagement
companies have contracts where they receive payment for their services and some of
the profits
Which is a true statement regarding geographic categorization? - answerSTR uses the
UNWTO definitions when it comes to recognizing countries
Which is true regarding markets? - answerNo market will ever cross country boundaries
in descending order of geographic size, which is correct? - answerContinent, sub-
continent, country, market, tract/sub-market
which two geographic categories are the most important for a hotel GM - answerMarket
and tract/sub-market
markets and tracts are created based on what two determining factors - answernumber
of hotels and participation
which is true regarding tracts - answertracts are referred to as sub-markets outside of
north America
Changes to how markets and tracts are geographically defined are made how often -
answerannually
which two non-geographic categories are the most important for a hotel GM -
answerscale and class
How many scale categories are there compared to class categories - answer7 scale
and 6 class
, which one is an accurate statement regarding scale and class groups in a single chain?
- answerA Ritz Carlton Hotel will always be in the same scale and class groups in every
country throughout the world
which one is an accurate statement regarding class groups - answerindependent hotels
are slotted into class groups based upon the ADR of the independent hotel compared to
the chain hotels in the same market
Which one is NOT a location category used by the hotel industry - answeroceanfront
Which is NOT a valid non-geographic category - answerguest satisfaction rating
benchmarking in the hotel industry takes place at what level? - answerproperty level
corporate level
geographic level
comp sets are used for many purposes in hotel operations, which is one of those
purposes - answerused to aid sales and marketing
used in management contracts for performance requirements
effect a GMs compensation
4 key considerations when creating a comp set - answerparticipation, proximity, pricing,
and product
all of the following are good reasons for a hotel to have additional comp sets except -
answerhave one set that you can easily beat and another which is a realistic target
when can a comp set be created - answerwhen the hotel is under construction
who creates a competitive set for a chain hotel - answerit is a joint effort involving many
stakeholders
what is the average number of hotels in a comp set - answerbetween 5 and 6
which is a valid rule related to creating a comp set - answerwhen percentages are
calculated, the rooms of the subject hotel, as well as the same chain and parent
company, are excluded
what is a reverse comp set - answerproperties that name your hotel in their comp set
when can a comp set be changed - answerat any time, although many wait until the
beginning of the year
which is NOT a valid rule related to changing a comp set - answera single hotel may be
added to a comp set at any time
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