Exam (elaborations)
CALP EXAM QUESTIONS AND ANSWERS (GRADED A)
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CALP EXAM QUESTIONS AND ANSWERS
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CALP EXAM QUESTIONS ANDANSWERS
Leasing iiprofessionals ii- iiCorrect iiAnswers ii--show ii& iilease iiapartment
-deal iiw/ ii& iiserve iiresidents
-market iito iiprospective iiresidents
Leasing iiprofessionals iiincrease iirevenue iiby... ii- iiCorrect iiAnswers ii-leasing ii&
iirenewing iiapartments iito iiqualified iiapplicants ii& iiresidents
Market iiKnowledge ii- iiCorrect iiAnswers ii-Demographic ii& iiproduct iiinfo iiabout iiyour
iiapartment iicommunity
Product iiKnowledge ii- iiCorrect iiAnswers ii-thorough iiunderstanding iiof iiall iithe iiproducts
ii& iiservices iiavailable iiin iiyour iiown iicommunity, iiapartment iihomes, iiamenities,
iisurround iineighborhoods iiand iithat iiof iiyour iiarea's iicompetitors
Resident iiProfile ii- iiCorrect iiAnswers ii-Specific iiinfo iithat iidescribes iithe iiapartment
iicommunity's iitypical iiresidents ii& iitheir iiwants/needs/qualifying iicharacteristics
Align iiyour iipersonal iigoals iiwith... ii- iiCorrect iiAnswers ii-the iigoals iiof iithe
iicommunity/owner
Always iiKeep iiLines iiof... ii- iiCorrect iiAnswers ii-Communication iiclear ii& iiopen
Network... ii- iiCorrect iiAnswers ii-outside iiyour iiteam
lead iigeneration iisystem ii- iiCorrect iiAnswers ii--property iimanagement iisoftware
-tracks iionline iiinquiries iifrom iiprospective iiresidents iiabout iicommunity
automated iirevenue iimanagement ii- iiCorrect iiAnswers ii-use iicentralized iidatabases iiof
iiinfo iito iihelp iiforecast iisupply ii& iidemand
When iiemailing iiresidents... ii- iiCorrect iiAnswers ii--be iiclear ii& iiconcise
-check iiyour iispelling ii& iigrammar
-use iifriendly iiwriting iistyles
-follow iifair iihousing ii& iiother iilaws
, Silo iimentality ii- iiCorrect iiAnswers ii--us iivs. iithem
-certain iigroups iiare iireluctant iito iishare iiinfo iiw/ iiothers
-harbor iihostility iitowared iiothergroups iiw/in iithe iisame iicompany
Steps iito iidecrease iithe iisilo iimentality ii- iiCorrect iiAnswers ii--share iia iiunified iivision
-share iiresponsibilites
-allow iimore iippl iito iihave iia iivoice
What iiare iisome iiways iiyou iican iirecognize iithe iiservice iiwork iiof iiyour iimaintenance
iiteam iimembers? ii- iiCorrect iiAnswers ii--feedback
-acknowledgement iito iiwork iicontributions
Net iiPromoter iiScore ii- iiCorrect iiAnswers ii-% iiof iipromoters ii(satisfied iicustomers iiwho
iiwould iirate iiyou iia ii9 iior ii10)
-
% iiof iiDetractors ii(customers iiwho iiwould iirate iiyou iia ii6 iior iiless)
=
Net iiPromoters
ABC iimeans... ii- iiCorrect iiAnswers ii-Always iibe iiclosing
Preventative iiMaintenance ii- iiCorrect iiAnswers ii-always iicheaper iioption iithan iiwaiting
iifor iia iismall iiproblem iito iiturn iiinto iia iilarge iiexpense
High-quality iimaintenance iiservice ii- iiCorrect iiAnswers ii-success iiof iirenewals
aesthetic iivalue ii- iiCorrect iiAnswers ii-maintenance iithat iiimproves iiyour iiproperty iiso
iithat iiit iiwill iibe iimore iidesirable
Marketing iiObjectives ii- iiCorrect iiAnswers ii--identify iispecific iigoals
-define iimetrics iiused iito iimeasure iiif iigoals iiare iiachieved
-answer iithe ii"What?"
Marketing iiStrategies ii- iiCorrect iiAnswers ii--identify iisteps iito iiachieve iimarketing
iiobjective
-answer iithe ii"How"?
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