SHRM Learning System Practice Exam
Questions With Verified Answers.
As part of the strategic planning process, a manufacturing organization outlines plans to expand
its product line over a five-year period. To support the organization's strategic planning process,
what type of plan should the training department use to present product knowledge training to
customer service agents?
Answers
Strategic
Internal
Tactical
Actionable - answer✔test
Which of the following is the primary goal of HR analytics in organizations?
Answers
Track HR policies and procedures.
Measure the impact of HR on organizational outcomes.
Identify under performing functions.
Improve human capital decisions. - answer✔test
Which is a measure of internal processes in the balanced scorecard framework?
Answers
Utilization of capital
Operational effectiveness
Profit and loss
What is most useful for attracting high-fit managerial or executive candidates when using e-
recruiting?
Answers
A simple, universal interface that allows the candidate to see all listings at once without filters
Information about the company culture, including a realistic job preview
The top salary and benefits package for each position
Statistical information about the proportion of candidates who are successful on the job -
answer✔test
Which is an effective method for preventing salary compression?
Answers
Limit salary increases for employees at the top of salary ranges.
Develop annual budgets and policies that limit annual salary increases.
Develop large recruiting pools.
Encourage promotions from within the company. - answer✔test
Companies that assign managers to foreign locations from headquarters follow what kind of
international staffing policy?
Answers
Polycentric
Ethnocentric
Geocentric
Regiocentric - answer✔
To avoid potential retaliation claims, which documents should be kept in a confidential file
rather than in an employee's personnel file?
Answers
Disciplinary reports
Employee grievances
Compensation history
An international company that grows and harvests tea from locations throughout Asia is
reviewing its corporate strategy. As part of the strategy, the company provides incentives to
farmers to encourage responsible harvesting of tea leaves, minimizing the impact of the harvest
on local villages. These incentives are embedded in what area of the corporate strategy?
Answers
Profitability
Sustainability
Productivity
Usability - answer✔
When might a company prefer to use alternative dispute resolution as a means to address
employee relations issues?
Answers
When the company has not established a budget line item for attorney fees
When there is no union contract with a mutually agreed upon grievance procedure
When the company wishes to resolve issues in a less contentious way than is typical of
addressing complaints through the legal system
When the company has too few employees to be covered by employment discrimination laws -
answer✔
The HR director notices a trend of companies partnering with a not-for-profit organization.
Which type of risk could the company avoid by aligning with the charity?
Answers
Legal
Financial
Operational
Strategic - answer✔
How might differing viewpoints, resulting from workplace diversity, impact group and
organizational decision making?
Answers
By leading to faster decisions
By increasing conflict, but leading to higher quality decisions
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