SHRM Exam 1 Questions With Verified
Answers.
Human resource management definition - answerthe policies, practices, and systems that
influence employees: behavior, attitudes, performance
outcomes of effective HRM - answer1) effective HRM creates opportunities
2) an organization can succeed if i...
Human resource management definition - answer✔the policies, practices, and systems that
influence employees: behavior, attitudes, performance
outcomes of effective HRM - answer✔1) effective HRM creates opportunities
2) an organization can succeed if it has successful competitive advantage
- people are companies best form of sustainable competitive advantage
- good HR practices are valuable, rare, cannot be imitated, and have no good substitute
3) employees and customers tend to be more satisfied
4) the companies tend to:
- be more innovative
- have greater productivity
- develop a more favorable reputation in the community
human capital - answer✔1) an organizations employees describe in terms of their:
- training
- experience
- judgement
- intelligence
- relationships
- insight
2) the concept of human resource management implies that employees are resources of the
employers
3 basic roles of HR - answer✔1) admin services and transactions
- handling admin tasks effectively, such as hiring and benefits admin
2) business partner services
- working with department/ managers to identify needs, such as recruiting and training for
specific jobs
3) strategic partner
- has a place at the table in the C-suite. contributions to corporate strategy through actions such a
developing strategic plans and recruiting the top execs
responsibilities of HR depts - answer✔1) analysis of design of work
2) recruitment and selection
3) training and development
4) performance management
5) compensation and benefits
6) employee relations
7) personnel policies
8)compliance with laws
9) support for strategy
job analysis - answer✔the process of getting detailed information about jobs
job design - answer✔the process of defining the way work will be performed and the tasks that a
given job requires
recruitment - answer✔the process through which the organization seeks applicants for potential
employment
selection - answer✔the process by which the organization attempts to identify applicants with the
necessary knowledge, skills, abilities, and other characteristics that will help the organization
achieve its goals
attraction-selection-attrition framework - answer✔1) individuals are attracted to certain
organizations and jobs because of their skills, interests, and personalities
2) organizations selected employees based on needs of the organizations
- HR departments can help select based on strong match between employees and organization
(southwest, whole foods)
3) attrition occurs when it is not a good fit
- either individuals find they don't like the org./ job and leave or the org. finds the individual is
not a good fit and terminates
- orgs. that are good at managing this have a system in place (like trial employment periods and
team voting)
top 5 skills employers are looking for - answer✔1) interpersonal skills
2) work ethic
3) initiative/ flexibility
4) honesty/ loyalty
5) strong communication skills (verbal and written)
training - answer✔a planned effort to enable employees to learn job related knowledge, skills,
and behavior
development - answer✔the acquisition of knowledge, skills, and behaviors that improve an
employees ability to meet changes in job requirements and in customer demands
performance management - answer✔1) the process of ensuring that employees activities and
output match the organizations goals
2) the human resource department may be responsible for developing and obtaining
questionnaires and other devices for measuring performance
8 HRM practices - answer✔1) analysis and design of work
2) HR planning
3) recruiting
4) selection
5) training and development
6) compensation
7) performance management
8) employee relations
compensation and benefits - answer✔1) planning pay and benefits
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