Nursing Leadership & Management NCLEX Practice Quiz #2 Exam Questions With Verified Answers
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Course
Nursing Leadership
Institution
Nursing Leadership
Nursing Leadership & Management NCLEX
Practice Quiz #2 Exam Questions With
Verified Answers
Katherine is a young Unit Manager of the Pediatric Ward. Most of her staff nurses are senior to
her, very articulate, confident and sometimes aggressive. Katherine feels uncomfortable
believing that she...
Nursing Leadership & Management NCLEX
Practice Quiz #2 Exam Questions With
Verified Answers
Katherine is a young Unit Manager of the Pediatric Ward. Most of her staff nurses are senior to
her, very articulate, confident and sometimes aggressive. Katherine feels uncomfortable
believing that she is the scapegoat of everything that goes wrong in her department. Which of the
following is the best action that she must take?
A. Identify the source of the conflict and understand the points of friction
B. Disregard what she feels and continue to work independently
C. Seek help from the Director of Nursing
D. Quit her job and look for another employment. - answer✔Answer: A. Identify the source of
the conflict and understand the points of friction
This involves a problem solving approach, which addresses the root cause of the problem.
As a young manager, she knows that conflict occurs in any organization. Which of the following
statements regarding conflict is NOT true?
A. Can be destructive if the level is too high
B. Is not beneficial; hence it should be prevented at all times
C. May result in poor performance
D. May create leaders - answer✔Answer: B. Is not beneficial; hence it should be prevented at all
times
Conflicts are beneficial because it surfaces out issues in the open and can be solved right away.
Likewise, members of the team become more conscientious with their work when they are aware
that other members of the team are watching them.
Katherine tells one of the staff, "I don't have time to discuss the matter with you now. See me in
my office later" when the latter asks if they can talk about an issue. Which of the following
conflict resolution strategies did she use?
A. Smoothing
B. Compromise
C. Avoidance
D. Restriction - answer✔Answer: C. Avoidance
This strategy shuns discussing the issue head-on and prefers to postpone it to a later time. In
effect the problem remains unsolved and both parties are in a lose-lose situation.
Kathleen knows that one of her staff is experiencing burnout. Which of the following is the best
thing for her to do?
A. Advise her staff to go on vacation.
B. Ignore her observations; it will be resolved even without intervention
C. Remind her to show loyalty to the institution.
D. Let the staff ventilate her feelings and ask how she can be of help. - answer✔Answer: D. Let
the staff ventilate her feelings and ask how she can be of help.
Reaching out and helping the staff is the most effective strategy in dealing with burn out.
Knowing that someone is ready to help makes the staff feel important; hence her self-worth is
enhanced.
She knows that performance appraisal consists of all the following activities EXCEPT:
A. Setting specific standards and activities for individual performance.
B. Using agency standards as a guide.
C. Determine areas of strength and weaknesses
D. Focusing activity on the correction of identified behavior. - answer✔Answer: D. Focusing
activity on the correction of identified behavior.
Performance appraisal deal with both positive and negative performance; is not meant to be a
fault-finding activity
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