IAHSS (full study guide) with 280+ questions and 100% correct
answers (Best Study guide for IAHSS Certification
What is a misdemeanor?
A. A crime punishable by imprisonment for more than a year.
B. A violation of the municipal code.
C. Any offense other than a felony.
D. A violation of the state's penal code. - C. Any offense other than a felony.
To be successful, teams need which of the following?
A. Access to resources.
B. Clearly defined boundaries.
C. Access to people who know.
D. Clearly defined purposes and goal.
E. all of the above. - E. all of the above.
What is the definition of crowd control?
A. Techniques used to manage lawful public assemblies.
B. Allowing First Amendment activities.
C. Allowing Demonstrations.
D. Techniques used to address unlawful public assemblies. - D. Techniques used to
address unlawful public assemblies.
Which of the following is NOT a stage of team development?
A. Forming.
B. Ending.
C. Norming.
D. Storming - B. Ending.
Failure of teams can usually be attributed to what?
A. No clearly defined purpose or goals.
B. Lack of employee buy-in to teams.
C. Employees conditioned to value individual achievement.
D. Any of the above. - D. Any of the above.
Which of the following is NOT an opportunity derived from patrol?
A. Getting to know the community.
B. Establishing positive relationships and partnerships.
C. Improving communications.
D. Using the security vehicle to go off site. - D. Using the security vehicle to go off site.
Which is the most common patrol approach?
A. Inconspicuous.
B. Routine.
,C. Conspicuous.
D. Foot. - C. Conspicuous.
Which of the following are the three key elements of a good patrol.
A. Hearing, documentation and memory.
B. Observation, perception and memory.
C. Perception, memory and documentation.
D. Time, memory and perception. - B. Observation, perception and memory.
Which type of patrol covers all areas equally with high visibility?
A. Selective.
B. Directed.
C. Vehicle.
D. Routine. - D. Routine.
Which of the following is NOT one of the classifications of healthcare organizations in
Chapter one?
A. Propriety or for-profit.
B. Not-for-profit.
C. Government-supported.
D. Individual healthcare. - D. Individual healthcare.
Which of the following is NOT a risk issue for healthcare?
A. Drugs are used and stored in the facility.
B. Mostly female staff.
C. High percentage of technical and professional staff.
D. Publicly accessible and many doors must remain open. - C. High percentage of
technical and professional staff.
Which of the following is usually at the top of the organizational chart?
A. Board of Directors.
B. Department leaders.
C. Assistant administrators.
D. Vice presidents. - A. Board of Directors
Which of the following statements best describes employees?
A. Medical staff contracted by the facility.
B. All staff directly employed by the facility.
C. Volunteers who donate their time.
D. Contracted persons. - B. All staff directly employed by the facility.
Security uses senior management's endorsement to build what kind of program?
A. Strong and effective.
B. A program that works in a small part of the facility.
C. Generally effective.
D. Strong and simple. - A. Strong and effective.
,How should friendships and inter-personal relationships between security officers and
staff members from other departments be treated?
A. Discouraged.
B. Encouraged.
C. Encouraged but monitored.
D. Encouraged, but security staff educated about ethics and avoiding favoritism. - D.
Encouraged, but security staff educated about ethics and avoiding favoritism.
Which of the following allows a department to assess its cost-effectiveness within an
organization?
A. Crime analysis.
B. Risk assessments.
C. Bench-marking.
D. Evaluation surveys. - C. Bench-marking.
What should the most primary overriding concern of any security department be?
A. Its image.
B. The safety and well-being of anyone in the facility.
C. The goals and mission of the entity employing the security services.
D. Cost-effectiveness. - B. The safety and well-being of anyone in the facility.
Which of the following are skills a security professional should have and use at all
times?
A. Good observation skills.
B. good communication skills.
C. Tolerance.
D. All of the above. - D. All of the above.
Why are vendors potentially a high security risk to a healthcare facility?
A. Vendors often have access to sensitive areas yet staff of the healthcare organization
may know very little about vendor's background.
B. Vendors typically drive large vehicles that can conceal large amounts of stolen
property or contraband.
C. Competing vendors may clash at a facility.
D. Vendors may be bringing in high-demand products that could be targeted for theft. -
A. Vendors often have access to sensitive areas yet staff of the healthcare organization
may know very little about vendor's background.
In the patient- and family-centered care philosophy, who determines which individuals
are part of the patient's family?
A. Patient's parents or legal guardians.
B. Nursing staff.
C. Attending physician.
D. The patient, provided he or she is developmentally mature and competent to do so. -
D. The patient, provided he or she is developmentally mature and competent to do so.
, Which of the following is not an example of an external costumer?
A. Patients.
B. Vendors.
C. Employees.
D. Regulatory agencies. - C. Employees.
Which of the following does NOT help the security uniform communicate an appropriate
message to the public?
A. Clean uniform.
B. Wearing the uniform shirt outside of the trousers.
C. Well cared for uniform.
D. Shined footwear. - B. Wearing the uniform shirt outside of the trousers.
Which of the following is NOT an example of undesirable behavior and demeanor in a
security officer?
A. Bad attitude.
B. Dishonesty.
C. Impoliteness.
D. Confidence. - D. Confidence.
What is the relationship between employees and management sometimes called?
A. Employee relations.
B. Confidentiality.
C. Family interaction.
D. Tense conversation. - A. Employee relations.
Which of the following may union members NOT do during picketing?
A. Carry signs.
B. Protest management decisions.
C. Block entrances to the building.
D. Congregate outside the facility. - C. Block entrances to the building.
Which of the following is NOT a true statement about customers' perceptions of their
experience?
A. Interaction is subject to personal interpretation.
B. Interaction can only be perceived by words stated.
C. Interaction is affected by body language.
D. Interaction is affected by all of your actions. - B. Interaction can only be perceived by
words stated.
Which of the following is NOT one of the three powerful, personal reasons to provide
great customer service?
A. More job satisfaction.
B. Less stress and hassle.
C. Trying to impress your supervisor.
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