Bordoloi/Fitzsimmons, Service Management: Operations, Strategy, Information Technology 10th Edition 2024 TEST BANK, Verified Chapters 1 - 16, Complete Newest Version
Service Management: Operations, Strategy, Information Technology 10th Edition 2024 TEST BANK By Sanjeev Bordoloi, All Chapters 1 - 16, Complete Newest Version
Test Bank for Service Management Operations, Strategy, Information Technology 9th Edition by Sanjeev Bordoloi, James Fitzsimmons, Mona Fitzsimmons
All for this textbook (4)
Written for
TB & SM
All documents for this subject (121)
Seller
Follow
ASolution
Reviews received
Content preview
Created By: A Solution
TEST BANK FOR Service Management Operations,
Strategy, Information Technology 10th Edition By Sanjeev
Bordoloi Chapter 1-16
Answers are the at end of Each chapter
Chapter 1
1) The service package consists of five features. Which one of the features listed below is
not included in the package?
A) explicit services
B) supporting facility
C) information
D) cost of service
Question Details
Bloom's : Remember AACSB : Communication Difficulty : 1 Easy
Learning Objective : 01-07 Describe a service using the five dimensions of the service package.
6) Which service offering is best described by the following service mix: a high degree of
customer interaction and a high degree of labor intensity?
B) cruise ship
C) plumbing repair
D) chiropractor
Question Details
A+ Page 4
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller ASolution. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.99. You're not tied to anything after your purchase.
