Bordoloi/Fitzsimmons, Service Management: Operations, Strategy, Information Technology 10th Edition 2024 TEST BANK, Verified Chapters 1 - 16, Complete Newest Version
Service Management: Operations, Strategy, Information Technology 10th Edition 2024 TEST BANK By Sanjeev Bordoloi, All Chapters 1 - 16, Complete Newest Version
Test Bank for Service Management Operations, Strategy, Information Technology 9th Edition by Sanjeev Bordoloi, James Fitzsimmons, Mona Fitzsimmons
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TEST BANK FOR Service Management Operations,
Strategy, Information Technology 10th Edition By Sanjeev
Bordoloi Chapter 1-16
Answers are the at end of Each chapter
Chapter 1
1) The service package consists of five features. Which one of the features listed below is
not included in the package?
A) explicit services
B) supporting facility
C) information
D) cost of service
Question Details
Bloom's : Remember AACSB : Communication Difficulty : 1 Easy
Learning Objective : 01-07 Describe a service using the five dimensions of the service package.
6) Which service offering is best described by the following service mix: a high degree of
customer interaction and a high degree of labor intensity?
B) cruise ship
C) plumbing repair
D) chiropractor
Question Details
A+ Page 4
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