100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
HDI-CSR (CUSTOMER SERVICE REPRESENTATIVE) EXAM NEWEST COMPLETE QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS) $20.99   Add to cart

Exam (elaborations)

HDI-CSR (CUSTOMER SERVICE REPRESENTATIVE) EXAM NEWEST COMPLETE QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS)

1 review
 8 views  4 purchases
  • Course
  • HDI-CSR
  • Institution
  • HDI-CSR

HDI-CSR (CUSTOMER SERVICE REPRESENTATIVE) EXAM NEWEST COMPLETE QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS)

Preview 1 out of 2  pages

  • October 1, 2024
  • 2
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • HDI-CSR
  • HDI-CSR

1  review

review-writer-avatar

By: Cucurella • 2 days ago

avatar-seller
ProLabs
HDI-CSR (CUSTOMER SERVICE REPRESENTATIVE) EXAM NEWEST
2024-2025 COMPLETE QUESTIONS AND CORRECT DETAILED ANSWE
(VERIFIED ANSWERS)
Study online at https://quizlet.com/_fq6xeg
What is the best way to minimize conflict
Remain friendly towards the customer.
with a customer?
Which situation is most appropriate for You have exhausted all available re-
an escalation? sources.
Matching the communication style of
What is the best reason for matching the
your customer increases customer satis-
communication style of your customer?
faction.
What is the best reason for demonstrat- Demonstrating confidence puts you in
ing confidence? control of calls.
Paraphrasing is using your own words to
What is the best description of para-
confirm your understanding of what the
phrasing?
customer has said.
What is the best example of active listen- Taking notes while you talk to the cus-
ing? tomer.
What is the purpose of asking open-end- Open-ended questions attempt to obtain
ed questions? elaboration or narrative.
Dear Sarah, we have completed the work
you requested on Mr. Smith's printer. The
printer cartridge was out of ink and has
Which message follows best practices
been replaced. It is now working properly.
for writing business e-mails?
If there is anything else we can do for
you, please contact the support center at
extension 4357. Thank you.
Empathizing with a customer lets the
What is the best reason for empathizing
customer know that you understand how
with a customer?
he or she feels.
What is the best example of an Describe the steps you have taken to
open-ended question? resolve the incident so far.
A customer with an important presenta-
tion to give in one-hour is upset because
a document will not print. You ask the
Allow the customer to vent.
customer question about the incident,
but the customer keeps talking about
what will happen if the document is not
1/2

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller ProLabs. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $20.99. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

83637 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$20.99  4x  sold
  • (1)
  Add to cart