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Pro serve AGLC Exam with complete solutions 2024_2025

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Pro serve AGLC Exam with complete solutions 2024_2025

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  • October 1, 2024
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  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
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Pro serve AGLC Exam with complete
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licensed premises - ANSWER-owners responsible for directly managing a
licensed premise, their managers and supervisors

public resale - ANSWER-commercial and community special event licensee
managers and supervisors

security - ANSWER-security company owners, managers, and supervisors who
work for licensee or have contact to provide security for licensee

liquor sale - ANSWER-liquor store retailers or third party agents acting on their
behalf and drink ticket sellers.

liquor service - ANSWER-bartenders, servers, gresters, hosts, drivers, operators,
attendants.

liquor manufacturing staff and production - ANSWER-staff emplyed at facilities
that manufactor liquor.

primary service providers - ANSWER-work in positions that are connected with
liquor service, sales, or delivery. the have direct contact with costumers

secondary service providers - ANSWER-Do not sell or serve liquor themselves,
but they do work where liquor is sold or served. They usually do not have direct
contact with customers or guests.

, duty of care - ANSWER-you have an obligation to ensure liquor is sold, served or
delivered in safe and responsible ways. You must make sure that no one is hurt
because of the way you've done your job.

Duty of care - ANSWER-When following laws and policies to do business or have
an event.
When licensee staff report a problem with someone who may be intoxicated by
liquor or a drug.
To help staff or volunteers to slow liquor service as needed, and to stop or refuse
liquor service to people who appear intoxicated.
To help staff or volunteers respond to situations caused by customers' problem
behavior or guests who may be intoxicated.
To step in with a customer or guest who appears intoxicated but insists on
driving.
Training staff to make sure that liquor is not sold, served or given to minors.

Duty of care for workers - ANSWER-A customer or guest appears intoxicated
when entering your place of work or the special event you're volunteering at.
You have to stop or refuse liquor service to a customer or guest.
A customer who appears intoxicated leaves your place of work or special event.
A guest who appears intoxicated tries to buy liquor or asks another guest to buy
or order liquor after service was stopped.
When a young-looking guest asks for a drink or drink ticket, tries to buy liquor, or
accepts delivery of liquor for someone else.
When you need to ask a customer who may be intoxicated to leave your event or
place of work.

You can exercise duty of care to your customers by: - ANSWER-preventing them
from getting intoxicated and
keeping them safe from harm and preventing them from doing harm to other
people.

Foreseeable harm - ANSWER-any sort of danger that you can reasonably expect
or imagine happening because of what is going on now.

preventing foreseeable harm as a liquor store seller - ANSWER-Refuse to sell
liquor to customers who appear intoxicated and try to buy more liquor.

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