Proserve Certification Exam with complete
solutions 2024/2025
what is a primary provider - ANSWER-have direct contact with patrons; security
staff monitor customers upon arrival or departure, observe their behaviour and
may see liquor being hidden
what roles are primary providers - ANSWER-Bartenders, servers, greeters, hosts
and delivery service drivers
Licensed premises owners who are directly responsible for managing the
premises
Managers and supervisors
Maîtres d'
Liquor retailers and agency representatives, and workers whose duties include
the sampling of liquor products
Drink ticket-takers and sellers
Security staff
what is a secondary provider - ANSWER-do not sell, serve or deliver liquor, but
they do work at places where liquor is served or sold; they do not usually have
direct contact with patrons
what roles are secondary providers - ANSWER-Parking attendants
Bussers and ushers
Stock clerks
Maintenance personnel and janitorial staff
Ushers
, Slot operators and attendants, dealers, Monitor Room personnel in casinos
alcohol/liquor - ANSWER-beverages that are intended for human consumption
containing over 1% alcohol by volume (e.g., spirits, wine, liqueur, cider or beer
alcohol poisoning - ANSWER-caused by drinking too much alcohol at one time;
can cause coma and/or death
blood alcohol concentration (BAC) - ANSWER-measurement of pure alcohol in a
person's blood; measured as milligrams percent (mg %)
when is someone legally impaired - ANSWER-if their BAC is over .08%
binge drinking - ANSWER-men: drinking five or more alcoholic drinks at one
sitting
women: four or more drinks
blackouts - ANSWER-a temporary condition that affects memory and is
characterized by a sense of lost time; it is often caused by drinking a large
amount of alcohol on one occasion
duty of care - ANSWER-an obligation to ensure liquor is sold, served or delivered
in safe and responsible ways
bootlegging - ANSWER-the act of making of transporting alcoholic liquor for sale
illegally; buying alcohol from a store and selling it as a second-party sale to a
minor or an intoxicated person
You can exercise duty of care to your customers by - ANSWER-Preventing them
from getting intoxicated.
Keeping them safe from harm and preventing them from doing harm to other
people.
liability - ANSWER-being legally responsible for damage or harm to another
person or property
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