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BUAD 2020 Exam #1: Business Processes updated already passed
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BUAD 2020 Exam #1: Business Processes updated already passed
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BUAD 2020 Exam #1: BusinessProcesses
3 components of a business process - correct answer ✔✔- resources
- actors
- roles
Benefits of business process - correct answer ✔✔- Everyone can visualize process
- builds understanding between cross-functional areas
- serves as training/educational tool
- builds improvements upon
- provide documentary for regulation and quality standards
2 types of business processes - correct answer ✔✔1. Customer facing: taking invoice, checking customer
in 2. HotelBusiness facing: training, purchasing raw materials
Level 1: Process Model - correct answer ✔✔- Very high level map outlines operational levels of an
organization and are rarely, if ever, actually drawn.
- Ex. Customer or administrative process
Level 2: Process Model - correct answer ✔✔- Shows end-to-end processes across the above operational
areas, also known as top down or high-level process maps.
- Ex. purchasing capital equipment
Level 3: Process Model - correct answer ✔✔- Shows the roles, inputs, outputs and steps required to
complete a specific process within an operational area. - Ex. The purchasing process
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