CNIH Ch. 1 Practice Management: The
Business of Dentistry
What is a business? - ANS an enterprise in which one is engaged to achieve a livelihood
What is communication? - ANS the process of transmitting information from one person to
another
what is competence? - ANS the ability of an individual to do a job properly. Competence is a
combination of practical and theorectical skills, cognitive skills, behaviours, and values that are
used to improve performance
What is culture? - ANS a shared, learned, symbolic system of values, beliefs, and attitudes that
shapes and influences perceptions and behaviours
what is cultural compentency? - ANS in dentistry, cultural competency refers to the ability of the
system to provide care to patients with diverse values, beliefs, and behaviours, including
adapting treatment delivery to meet the patients' social, cultural, and linguistic needs
what is a DDS? - ANS Doctor of Dental Surgery, a degree granted to a dentist upon graduation
from a university dental school, a DDS is essentially the same degree as a DMD
what is a dental management company? - ANS an outside agent designed to affiliate itself with
a group of professionals to manage the business component of a dental practice
what is dentistry? - ANS a healthcare profession concerned with the care of the teeth and
surrounding tissues, including prevention and elimination of decay, replacement of missing teeth
and structures, aesthetics, and correction of malocclusion
what is DMD? - ANS Doctor of Dental Medicine, a degree granted to a dentist upon graduation
of a university dental school. A DMD is essentially the same as a DDS
Intelligence sourcing (I-sourcing)? - ANS Transferring jobs from people to virtual programmers
leadership? - ANS a method of influencing others for good, rousing others to action, and
inspiring others to become the best they can be as a group works together toward a common
goal
management? - ANS the act or art of leading a team to accomplish goals and objectives while
using skill, care and tactful behaviour
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