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PYC4804 Assignment 5
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This is my completed assignment 5 for PYC4804. Feel free to use it as a guideline in compiling your own assignment! Best of luck :)
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Psychological questionnaire to determineemployee satisfaction
1
, Questionnaire Scenario
You serve as a Human Resources Manager at Cape Union Mart’s head office in Cape Town,
South Africa. Your job is to ensure effective communication between employee’s as well as
workplace satisfaction amongst everyone within the organisation. This ensures the
minimalisation of disputes and optimal performance amongst employees, which is beneficial
to the company as services are delivered faster and at a higher standard, meaning more profit.
However, it has become apparent that some employees are unhappy with their circumstances
in the workplace despite no obvious faults within the system. Some employee's feel that their
work will benefit from a friendlier and more personalised environment. Whereas, others are
happy with the current stance of professionalism amongst employees as they do not wish to
regard one another as 'family' nor 'friends' but simply co-workers.
These personality differences have led to various moments of tension within the workplace
which sometimes result in disputes. This causes stress amongst co-workers as well as feelings
of envy and jealousy. Resolving these disputes have become very time consuming and has a
negative effect on the productivity of employee's as well as the company. If the matter is not
resolved soon, these setbacks will be reflected in the employee's paychecks. The company
will be forced to either cut wages or staff to maintain their profitability. As Human Resources
Manager, you decide to set up a questionnaire to determine the employee's level of workplace
satisfaction. The results will serve as a benchmark to determine what the next steps are to
take towards solving these disputes. Based on your knowledge of Personology, you decide to
base the questionnaire items on the Ecosystemic Approach as well as African Perspectives.
The relevance of the Ecosystemic Approach:
The Ecosystemic Approach to therapy emphasises the interaction between the individual or
family and broader social contexts, such as schools, workplaces, and social agencies. The
approach highlights interrelatedness and interdependency. It is especially relevant to family
therapy in designing interventions for complex families and systems. The workplace can be
viewed as a family system because it consists of various employees' with different
personalities that work towards a similar goal. In an attempt to achieve this goal, they share
similar methods, values and principles which allow them to work together effectively.
Employees are usually orientated before entering the workplace to ensure that they fit the
2
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