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CMQ/OE EXAM QUESTIONS AND ANSWERS 100% CORRECT | NEW UPDATE
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CMQ/OE EXAM QUESTIONS AND ANSWERS 100% CORRECT | NEW UPDATE
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CMQ/OE EXAM QUESTIONS AND ANSWERS100% CORRECT | NEW UPDATE
A-B-C Analysis - ANSWER A systematic collection and analysis of the behavior
observed of an individual or a work group for the purpose of determining the
cause of specific behaviors.
Acceptable Quality Limit (AQL) - ANSWER The quality level that is the worst
tolerable process average when a continuing series of lots is submitted for
acceptance sampling.
Acceptance Sampling - ANSWER Inspection of a sample from a lot to decide
whether to accept or not accept that lot. There are two types: attributes sampling
and variables sampling. In attributes sampling, the presence or absence of a
characteristic is noted in each of the units inspected. In variables sampling, the
numerical magnitude of a characteristic is measured and recorded for each
inspected unit; this involves reference to a continuous scale of some kind.
Acceptance Sampling Plan - ANSWER Specific plan that indicates the sampling
sizes and the associated acceptance or nonacceptance criteria to be used. In
attributes sampling, for example there are single, double, multiple, sequential,
chain, and skip-lot sampling plans. In variables sampling, there are single, double,
and sequential sampling plans.
Accreditation - ANSWER Certification, by a duly recognized body, of the
facilities, capability, objectivity, competence, and integrity of an agency, service or
operational group or individual to provide the specific service or operation
needed.
, Accuracy - ANSWER A characteristic of measurement that addresses how close
an observed value is to the true value. It answers the question "is it right?"
ACSI - ANSWER The American customer satisfaction index is an economic
indicator, a cross-industry measure of the satisfaction of US customers with the
quality of the goods and services available to them - both those goods and
services produced within the United States and those provided as imports from
foreign firms that have substantial market shares or dollar sales.
Action Plan - ANSWER The detailed plan to implement the actions needed to
achieve strategic goals and objectives (similar to, but not as detailed as a project
plan).
Active Listening - ANSWER Listening closely to what others are saying (for
example, rather than what you think of what they are saying or what you want to
say back to them).
Activity-based Management - ANSWER Managing with an accounting system
(activity-based costing) that allocates costs to products based on resources
employed to produce the product.
ADDIE - ANSWER An instructional design model (analysis, design,
development, implementation, and evaluation).
Adult Learning Principals - ANSWER Key principles of how adults learn that
impact how education and training of adults should be designed.
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