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OMIS 455 Exam 1 questions with 100% correct answers
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OMIS 455 Exam 1 questions with 100% correct answers
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OMIS 455 Exam 1Business Process - correct answer ✔✔is an activity or set of activities that that together add value to the
company
Inputs - correct answer ✔✔For example, if you're building a bicycle, the inputs are the tires, wheels,
nuts, bolts, chains, gears, and so forth.
Activities - correct answer ✔✔Transform inputs into outputs. E.g., building a frame,
attaching the wheels, and tuning the gears.
Output - correct answer ✔✔Results of the activities— e.g. finished bicycles.
Why Improve Business Processes? - correct answer ✔✔Cost savings
Efficiency gains
Improved quality
Better customer experience
Better worker experience
Overall: better use of space, time, and resources -> competitive advantage, or at least a strategic
necessity
Why Business Processes are Complex? - correct answer ✔✔-Lots of parts, components & subsidiary jobs
-Lots of partners; e.g., suppliers/customers
E.g. Re-ordering merchandise at Wal-Mart
-Multiple components of the functional organizational structure
Silos <==> cross functionality
Lack of visibility across processes; e.g., in many companies different departments make different and
independent decisions
,Formal Process - correct answer ✔✔Easy to document, and probably is
E.g., customer calls in to change their address
Informal Process - correct answer ✔✔Not documented
No prescribed response
E.g.., long time customer wants a discount
Business Process Improvement - correct answer ✔✔set of disciplined approaches and tools that
managers use to enhance their company's performance.
Systematic
Focuses on business processes
Business Process Improvement - correct answer ✔✔Organizations must adapt or die
Business world is very competitive
Demands are constantly changing
Primary Processes - correct answer ✔✔Those that result in a product or service that is received by an
organization's external customer
Examples:
Manufacturing
Distribution
Billing
Order Fulfillment
Support Processes - correct answer ✔✔Produce products that are invisible to the external customer but
essential to the effective management of the business
, Examples:
Budgeting
Training
Purchasing
Information management
Management Processes - correct answer ✔✔Actions that managers should take to support the other
processes
Examples:
Planning
Goal setting
Performance management
Functional Optimization - correct answer ✔✔A particular department or function reaches its maximum
output or performance
Porter's Value Chain - correct answer ✔✔
Sub- Optimization Principle - correct answer ✔✔That functional optimization often contributes to the
sub-optimization of the organization as a whole
Frequently occurs in organizations with silo cultures
No departments are independent of each other
Shouldn't focus on just one aspect of the business without considering the effect on the rest of the
Silo Culture - correct answer ✔✔An attitude found in some organizations that occurs when several
departments or groups do not want to share information or knowledge with other individuals in the
same company.
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