MGMT 3260 Exam 1 | Questions with Verified Answers
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Course
MGMT 3260
Institution
MGMT 3260
MGMT 3260 Exam 1 | Questions with Verified Answers The basic idea of the contingency approach to management is ______. a. the boss is always right b. the employees are always right c. there is no one best way d. the customer is always right The earliest known example of managerial communication i...
The basic idea of the contingency approach to management is ______.
a. the boss is always right
b. the employees are always right
c. there is no one best way
d. the customer is always right
The earliest known example of managerial communication is ______.
a. hieroglyphics found in ancient Egyptian pyramids
b. clay tablets written by Socrates in ancient Greece
c. the recordkeeping procedure developed by Sumerian priests around 5000 BC
d. business records among the Dead Sea scrolls
Which of the following is not a factor affecting managerial communication
contingencies?
a. values
b. diversity
c. quality
d. ethics
Effective communication has been shown to be an indicator of ______.
a. financial performance
b. company size
c. market share
d. industry
Deming believed that gathering feedback from employees and customers is essential
for ______.
a. staying up to date
b. improving quality
c. hiring practices
d. cultural diversity
Who was the father of scientific management philosophy?
a. Frank Gilbreth
, b. Henri Fayol
c. Dale Carnegie
d. Frederick Taylor
What channel do managers at the best companies use to facilitate communication on
work projects?
a. meetings
b. social media
c. telephone
d. Skype
Sexual harassment can be defined as ______.
a. touching or making physical advances
b. an overheard ribald joke
c. extensive eye gaze
d. unexpected and unwelcome proximity
e. all of these
Encouraging employees to fully participate in the life of the organization is known as
______.
a. trust
b. empowerment
c. equal opportunity
d. profit sharing
A seminal research project that showed how attention to workers' social needs improves
productivity and morale is known as the ______.
a. Hawthorne studies
b. Hierarchy studies
c. Hamilton studies
d. Houston studies
Which of the following is a benefit of employee ethics training?
a. fosters ethical behavior among employees
b. improves organizational performance
c. communicates the company's core values to employees
d. all of these
What types of workforce diversity are most relevant to managerial communication?
a. social status, age, culture, and education
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