NCOM 1000 MIDTERM QUESTIONS AND ANSWERS (GRADED A)
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Course
NCOM 1000
Institution
NCOM 1000
NCOM 1000 MIDTERM QUESTIONS AND ANSWERS (GRADED A)
NCOM 1000 MIDTERM QUESTIONS AND ANSWERS (GRADED A)
NCOM 1000 MIDTERM QUESTIONS AND ANSWERS (GRADED A)
NCOM 1000 MIDTERM QUESTIONS AND ANSWERS (GRADED A)
4 styles of communication - ANSWER-aggressive, passive, passive-aggressive, asserti...
NCOM 1000 MIDTERM QUESTIONS
AND ANSWERS (GRADED A)
4 styles of communication - ANSWER-aggressive, passive, passive-
aggressive, assertive
aggressive communication style - ANSWER-more concerned with own needs
than those of others, can be abusive towards others
passive aggressive communication style - ANSWER-indirectly aggressive but
can still be abusive, believe their needs are as or more valuable
passive communication style - ANSWER-believe their opinions, values, or
needs are not as important as others
assertive communication style - ANSWER-individuals recognize their needs
as well as other's needs are important. most respectful and professional
style.
verbal communication - ANSWER-refers to the actual words used when
conveying a message
nonverbal communication - ANSWER-involves tone, facial expression, stance,
gestures, intonation, and pace
what is miscommunication - ANSWER-when the receiver's understanding of
the message differs from what the sender was intending.
, linear model of communication - ANSWER-Created by Claude Shannon
A theory that views communication as a one-way process in which a source
conveys an encoded message through a channel to a receiver, who then
decodes that message
proxemics - ANSWER-the space individuals establish to protect themselves
against unwarranted physical contact.
active listening - ANSWER-a communication technique requiring the nurse to
be present physically and emotionally by listening attentively to the patient
reflective (active) listening - ANSWER-making listening to the speaker the
priority, validate and demonstrate empathy to show interest and
understanding
transactional model of communication - ANSWER-view of communication as
a reciprocal process of feedback and messages between individuals in an
effort to create common meaning.
transformational model of communication - ANSWER-focuses on desired
outcomes of the process and links patient safety, depicts how complicated
communication is and helps to explain why miscommunication occur
communication - ANSWER-a process by which information is exchanged
between individuals through a common system of symbols, signs, or
behaviour
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