Exam (elaborations)
AFLAC ACADEMY INSURANCE EXAM ACL006-010
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AFLAC ACADEMY INSURANCE EXAM ACL006-010
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AFLAC ACADEMY INSURANCE EXAM ACL006-010A situation that arises during the sale of insurance coverage to a customer in which the
producer's self interest interferes with their obligation to act in the best interests of the
customer is called:*
A. conflict of interest
B. dispute resolution
C. teachable moment
D. NONE of the ABOVE - Answers -*A. conflict of interest*
*Which of the following reasons is NOT a valid reason for replacing a customer's
insurance coverage?*
A. rate increase
B. declining health status
C. need for increased coverage
D. NONE of the ABOVE - Answers -*B. declining health status*
*What MUST insurance producers have in the event of being sued for malpractice?*
A. personal savings
B. lawsuit and liability insurance coverage
C. errors and omissions insurance coverage
D. NONE of the ABOVE - Answers -*C. errors and omissions insurance coverage*
*National Sales Guidelines combine _____ and _____ for Aflac specific business
protocol.*
A. Rules, exceptions
B. Procedures, direction
C. NONE of the above - Answers -*B. Procedures, direction*
*If your local radio station requests an interview with you to discuss Aflac Insurance
products in your capacity as an Aflac sales producer, are you authorized to speak with
the station?*
A. NO, only sales management are authorized to speak on behalf of Aflac
B. YES, every sales producer is designated a spokesperson for Aflac
C. NO, only individuals authorized by Aflac WorldWide Headquarters (WWH) are
permitted to discuss Aflac or its products with the media. - Answers -*C. NO, only
individuals authorized by Aflac WorldWide Headquarters (WWH) are permitted to
discuss Aflac or its products with the media.*
*Purposely holding applications for contest qualification for yourself or others is
________________________________.*
,A. allowable, if you are trying to qualify for Honors Clubs
B. frowned upon but acceptable
C. a prohibited practice - Answers -*C. a prohibited practice*
*If you provide false or misleading statements to Aflac regarding your insurance sales
activity or knowingly allowing false or misleading statements on a customers application
for coverage or claim form:*
A. your contract may be suspended
B. your contract may be terminated
C. ALL of the ABOVE - Answers -*C. ALL of the ABOVE*
*Prohibited Practices are __________________________________________.*
A) providing any cash returns in an effort to reduce premiums
B) watching the applicant sign the application
C) both A and B
D) neither A and B - Answers -*A) providing any cash returns in an effort to reduce
premiums*
*It is a Prohibited Practice to __________________________________________.*
A. refuse to accept premiums (other than the initial premium on direct) from
policyholders.
B. submit unaltered forms and policy requests
C. collect any premiums (other than the initial premium on direct) without specific written
authorization from Aflac WWHQ
D. ALL of the ABOVE - Answers -*C. collect any premiums (other than the initial
premium on direct) without specific written authorization from Aflac WWHQ*
*Purposely holding applications for contest qualification for yourself or others is
___________________________________.*
A. allowable, if you are trying to qualify for Honor Clubs
B. frowned upon but acceptable
C. a prohibited practice - Answers -*C. a prohibited practice*
*In most states, children ____ years and under can be covered under Aflac policies.*
a. 19
b. 21
c. 23
d. 26 - Answers -*d. 26*
*Aflac coverage does not cover losses resulting from:*
, A) inflicting self harm
B) participating in a felony
C) being exposed to war or any act of war
D) a, b, and c - Answers -*D) a, b, and c*
*Aflac insurance may complement, but is not intended to replace major medical
coverage.*
a. true
b. false - Answers -*a. true*
*Benefits, limitations, and exclusions may vary by state.*
a. true
b. false - Answers -*a. true*
*Aflac pays cash directly to the policyholder, unless otherwise assigned.*
a. true
b. false - Answers -*a. true*
*Which example satisfies the requirement that a producer MUST be licensed to sell
insurance in EACH state in which the account resides PRIOR to soliciting insurance
coverage to customers?*
A. Obtaining confirmation of your valid state insurance license to sell insurance in each
state in which the account resides prior to meeting with any customers about buying
insurance coverage
B. Talking with friends and family about buying insurance coverage from you while you
are studying for the agent licensing test
C. Selling less than five insurance policies before receiving your insurance agent
license
D. Selling three insurance policies in a neighboring state to the state where you have a
valid agent's license - Answers -*A. Obtaining confirmation of your valid state insurance
license to sell insurance in each state in which the account resides prior to meeting with
any customers about buying insurance coverage*
*Which of the following is an example of agent fraud?*
A. requiring each applicant, including a spouse, to sign their own application.
B. Altering a customer's date of birth on an application
C. requiring a customer to review and acknowledge all disclosures during the
application/enrollment process.
D. NONE of the ABOVE - Answers -*B. Altering a customer's date of birth on an
application*
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