HEALTHCARE QUALITY IMPROVEMENT AND RISK MANAGEMENT
HEALTHCARE QUALITY IMPROVEMENT AND RISK MANAGEMENT
Exam (elaborations)
PRE-ASSESSMENT: HEALTHCARE QUALITY IMPROVEMENT AND RISK MANAGEMENT EXAM UPDATE.
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Course
HEALTHCARE QUALITY IMPROVEMENT AND RISK MANAGEMENT
Institution
HEALTHCARE QUALITY IMPROVEMENT AND RISK MANAGEMENT
PRE-ASSESSMENT: HEALTHCARE QUALITY IMPROVEMENT AND RISK MANAGEMENT EXAM UPDATE.
Status: Passed
1. A hospital officer reports that there were multiple incidences in which toxic chemicals were incorrectly labeled that led to severe injuries of two lab employees. The regulatory department that
o...
PRE-ASSESSMENT: HEALTHCARE QUALITY IMPROVEMENT
AND RISK MANAGEMENT EXAM 2024-2025 UPDATE.
Status: Passed
1. A hospital officer reports that there were multiple incidences in which toxic chemicals were
incorrectly labeled that led to severe injuries of two lab employees. The regulatory department that
oversees this area of workplace accidents is the Occupational Safety and Health Administration
(OSHA).
What is the role of OSHA in providing oversight for this issue?
YOUR CORRECT
ANSWER ANSWER
To discipline the staff involved in the event
To remove the hospital's accreditation status
To implement a quality improvement strategy
To promote safety by investigating the incidents
2. A hospital officer reports the presence of multiple incidences of skin breakdown among the
Medicare/Medicaid eligible patients who were admitted to the hospital. Admission assessment
supports that the skin breakdown was not present at the time of admission.
What is the initial role of the Centers for Medicare and Medicaid in providing oversight for this
issue?
YOUR CORRECT
ANSWER ANSWER
To deny reimbursement to the facility
To notify the state hospital association
To ensure the hospital opens a wound care clinic
To alert The Joint Commission to review the facility
3. A home health agency has audited occurrences of falls over the last 12 months. The organization was
cited by The Joint Commission for having insufficient fall prevention measures.
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, YOUR CORRECT
ANSWER ANSWER
Provide at-risk patients with 24-hour care
Educate patients on actions to take after a fall
Report patient falls for the next two months and take action if falls
continue to increase
Institute a policy to identify patients most likely to fall and
procedures to assist in ambulating
4. A doctor’s office recently received results from a National Committee for Quality Assurance survey,
which indicated that 75% of patients at this office are dissatisfied with long wait times in the waiting
room.
What should the doctor’s office do to increase patient satisfaction?
YOUR CORRECT
ANSWER ANSWER
Schedule patients with serious illnesses in the morning
Reduce the number of patients scheduled per time slot
Extend the daily office hours until later into the evenings
Decrease the amount of time spent treating each patient
5. An administrator wants to improve patient relations in a clinic and starts by implementing a new
survey to track patient satisfaction in key areas.
Which methodology should the administrator use to integrate the survey into current patient flow?
YOUR CORRECT
ANSWER ANSWER
Advanced ISO 9001
Root cause analysis
Hazard assessment
Business process re-engineering
6.
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, Which methodology should be used to ensure successful implementation of the system with minimal
disruption?
YOUR CORRECT
ANSWER ANSWER
Design of the experiments
Vendor relationship management
Failure mode and effects analysis
Business process re-engineering
7. A data report reveals a facility is not maintaining the biohazard sharps containers according to
standards. The medical staff continues to add additional needles after the containers are full.
Which regulatory agency requires immediate action?
YOUR CORRECT
ANSWER ANSWER
The Joint Commission
Food and Drug Administration
Environmental Protection Agency
Occupational Safety and Health Administration
8. A hospital recently reviewed its data report for patient satisfaction and found that pain management
is falling below the hospital's 80% performance expectations.
How can the hospital reach this performance expectation?
YOUR CORRECT
ANSWER ANSWER
Increase the use of narcotics for patient pain control
Increase staff awareness on patient pain control techniques
Encourage patients to contact the primary care provider about pain
Encourage patients to understand pain is part of the healing
process
9.
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