SDSU-MIS 180 EXAM:ALL CHAPTERS WITH 100% ORIGINAL VERIFIED, A+ GRADE.
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Course
SDSU-MIS 180
Institution
SDSU-MIS 180
SDSU-MIS 180 EXAM:ALL CHAPTERS WITH 100% ORIGINAL
VERIFIED, A+ GRADE.
What are critical success factors (CSFs)? - CORRECT ANSWERS -the crucial steps
companies perform to achieve their goals and objectives and implement their strategies
- create high-quality products
- retain competitive advant...
SDSU-MIS 180 EXAM:ALL CHAPTERS WITH 100% ORIGINAL
VERIFIED, A+ GRADE.
What are critical success factors (CSFs)? - CORRECT ANSWERS -the crucial steps
companies perform to achieve their goals and objectives and implement their strategies
- create high-quality products
- retain competitive advantages
- reduce product costs
- increase customer satisfaction
- hire and retain the best business professionals
What are key performance indicators (KPIs)? - CORRECT ANSWERS -The quantifiable
metrics a company uses to evaluate progress toward critical success factors
- turnover rates of employees
- percentage of help desk calls answered in the first minute
- number of product returns
- number of new customers
- average customer spending
What is market share? - CORRECT ANSWERS -The portion of the market that a firm
captures (external KPI)
What is return on investment (ROI)? - CORRECT ANSWERS -Indicates the earning
power of a project (internal KPI)
Efficiency MIS metrics - CORRECT ANSWERS -Measure the performance of MIS itself,
such as throughput, transaction speed, and system availability
Effectiveness MIS metrics - CORRECT ANSWERS -Measures the impact MIS has on
business processes and activities, including customer satisfaction and customer
conversation rates
What are benchmarks? - CORRECT ANSWERS -Baseline values the system seeks to
attain
What is benchmarking? - CORRECT ANSWERS -A process of continuously measuring
system results, comparing those results to optimal system performance (benchmark
values), and identifying steps and procedures to improve What is a fact? - CORRECT
ANSWERS -the confirmation or validation of an event or object
What are the core drivers of the information age? - CORRECT ANSWERS -1. data
2. information
3. business intelligence
4. knowledge
, What is the information age? - CORRECT ANSWERS -the present time, during which
infinite quantities of facts are widely available to anyone who can use a computer
What is data? - CORRECT ANSWERS -the raw facts that describe the characteristics
of an even or object
What is information? - CORRECT ANSWERS -data converted into meaningful and
useful context
What is business intelligence (BI)? - CORRECT ANSWERS -information collected from
multiple sources such as suppliers, customers, competitors, partners, and industries
that analyzes patterns, trends, and relationships for strategic decision making
What is knowledge? - CORRECT ANSWERS -the skills, experience, and expertise,
coupled with information and intelligence, that creates a person's intellectual resources
What are knowledge workers? - CORRECT ANSWERS -individuals valued for their
ability to interpret and analyze information
What is systems thinking? - CORRECT ANSWERS -A way of monitoring the entire
system by viewing multiple inputs being processed or transformed to produce outputs
while continuously gathering feedback on each part
What is feedback? - CORRECT ANSWERS -information that returns to its original
transmitter (input, transform, or output) and modifies the transmitter's actions
What are management information systems (MIS)? - CORRECT ANSWERS -A
business function, like accounting and human resources, which moves information
about people, products, and processes across the company to facilitate decision-
making and problem-solving
chief Information Officer (CIO) - CORRECT ANSWERS -responsible for overseeing all
uses of MIS and ensuring that MIS strategically aligns with business goals and
objectives
chief knowledge officer (CKO) - CORRECT ANSWERS -responsible for collecting,
maintaining, and distributing company knowledge
chief privacy officer (CPO) - CORRECT ANSWERS -responsible for ensuring the ethical
and legal use of information within a company
chief security officer (CSO) - CORRECT ANSWERS -responsible for ensuring the
security of business systems and developing strategies and safeguards against attacks
by hackers and viruses
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