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CMA Exam Review: Written And Electronic Communication Questions And Answers With Verified Solutions Already Passed (GRADED A+) $11.49   Add to cart
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CMA Exam Review: Written And Electronic Communication Questions And Answers With Verified Solutions Already Passed (GRADED A+)
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CMA Exam Review: Written And Electronic Communication Questions And Answers With Verified Solutions Already Passed (GRADED A+)

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  • September 27, 2024
  • 11
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • Cma
  • Cma

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CMA Exam Review: Written And
Electronic Communication Questions
And Answers With Verified Solutions
Already Passed (GRADED A+)
Types of communication - ANSWER✔✔*Verbal
*Non-verbal
*Written


Letterhead paper - ANSWER✔✔*Formal business stationery on which the
practice name and address are printed at the top, often with the names of the
associates in the practice included.


*Used for all professional, written correspondence coming from the office; only
used for the first page of a letter.


Letterhead paper can be: - ANSWER✔✔*Cotton fiber bond (aka "rag bond") or
sulfite bond.
*cotton bond: often more expensive than other paper types. Contains a watermark
that indicates the paper is of high quality. Most popular is 25% cotton, but higher
grades can be used.
*sulfite bond: begins as wood pulp which is treated with peroxide or hypochlorite
to bleach it to a paler color. Further chemicals added make it a brilliant white. Used
in portfolios, folders, and other attractive items.


Letterhead paper sizes: - ANSWER✔✔*Standard or legal
*standard: 8.5x11" and is used for most general business documents.
*legal: 8.5x14" and is used for legal and lengthy documents

, Envelopes - ANSWER✔✔*Used for correspondence, invoices, and statements.
*Most common size for correspondence is #10 (aka business size). 4.5x9.5 inches.
*Invoices and statements: #6. Have a transparent window that allows the address
to show. 3 5/8x 6.5 inches.
*Payment return: preaddressed to the physician's office are often included with the
statement.
*Tan kraft: available in many sizes for large or bulky documents.
*Padded: used to send documents or materials such as slides, that may be
damaged in normal mailing.
*Data mailers: produced by a computer and used by larger businesses and
hospitals for batch mailings such as paychecks, appointment reminders, or
invoices.


*Stock and quality of envelopes should always match the stationery.


Effective writing - ANSWER✔✔Involves writing coherently, clearly, and
concisely.
*Know the type of person to whom you are writing
*Know the purpose of the letter
*Be concise and use short sentences. Be brief and specific
*Don't use unnecessary words
*Show clarity by stating your message so it can be easily understood
*Use the active voice when possible, but use passive voice to soften negative news
*Always be polite and courteous
*Check spelling and accuracy of dates and monetary figures
*Do not use slang terms

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