APHR Certification Study Guides
Human Resource Managment (HRM) - answerHRM consists of an organization's "people
practices" - the policies, practices, and systems that influence employees' behavior, attitudes, and
performance.
Explain how HRM contributes to an organization's performance - answe...
Human Resource Managment (HRM) - answer✔HRM consists of an organization's "people
practices" - the policies, practices, and systems that influence employees' behavior, attitudes, and
performance.
Explain how HRM contributes to an organization's performance - answer✔Through its practices
or process, The HRM influences who works for the organization and how those people work.
These human resources, if well managed, have the potential to be a source of sustainable
competitive advantage, contributing to basic objectives such as quality, profits, and customer
satisfaction.
HRM Process/ practices - answer✔1) Analysis and Design of work
2) HR planning
3) Recruitment
4) Selection
5)Training and development
6)Compensation
7)Performance Management
8) Employee Relations
Human Capital - answer✔An Organization's employees, described in terms of their training,
experience, judgement, intelligence, relationships, and insight.
Human Resources qualities valuable to the success of organizations - answer✔1) Human
Resources are VALUABLE- high-quality employees provide a needed service as they perform
many critical functions.
2) Human Resources are RARE- a person with high levels of the needed skills and knowledge is
not common
3) Human Resources CANNOT BE IMITATED -
4) Human Resources have NO GOOD SUBSTITUTES
High Performance Work System - answer✔An organization in which technology, organizational
structure, people, and processes work seamlessly to give an organization an advantage in the
competitive environment.
Maintaining a High-Performance Work System may include: - answer✔-Development of
training programs
-Recruitment of people with new skill sets
- Establishment of rewards for such behaviors as team work, flexibility, and learning
Ratio of HR employees to total employees - answer✔2 full time HR staff persons for every 100
employees on payroll.
In small organizations the ratio is much higher
Administrative role of HRM - answer✔Handling administrative tasks ( hiring employees,
answering questions about benefits) efficiently and with a commitment to quality. This requires
expertise in the particular task
Business Partner role of HRM - answer✔Developing effective HR systems that help the org
meet its goals attracting, keeping, and developing people with the skill it needs.
For the systems to be effective, HR people must understand the business so it can understand
what the business needs
Strategic partner role - answer✔Contributing to the company's strategies through an
understanding of its existing and needed HR and ways HR practices can give the company a
competitive advantage.
For strategic ideas to be effective, HR people must understand the business, it's industry, and its
competitors
Job Analysis - answer✔The process of getting detailed information about jobs
Work Flow Design - answer✔The process of analyzing the tasks necessary for the production of
a product or service
Job - answer✔A set of related duties
Position - answer✔A set of duties performed by a particular person
Job Description - answer✔A list of the tasks, duties, and responsibilities (TDRs) that a particular
job entails
Job Specification - answer✔A list if the knowledge, skills, abilities, and other characteristics that
an individual must have to perform a particular job
Job Design - answer✔The process of defining the way work will be performed and the tasks that
a given job requires
Industrial Engineering - answer✔The study of jobs to find the simplest way to structure work in
order to maximize efficiency
Job enlargement - answer✔Broadening the types of tasks performed in a job
Job extension - answer✔Enlarging jobs by combining several relatively simple jobs to for a job
with a wider range of tasks
Job rotation - answer✔Enlarging jobs by moving employees among several different jobs
Job enrichment - answer✔Empowering workers by adding more decision making authority to
jobs
Flextime - answer✔A scheduling policy in which full time employees may choose starting and
ending times within guidelines specified by the organization
Job sharing - answer✔A work option in which two part time employees carry out the tasks
associated with a single job
Telework or Telecommuting - answer✔Means doing one's work away from a centrally located
office
Ergonomics - answer✔The study of the interface between individuals' physiology and the
characteristics of the physical work environment
Position Analysis Questionnaire (PAQ) - answer✔A standardized job analysis questionnaire
containing 194,questions about work behaviors, work conditions, and job characteristics that
apply to a wide variety of jobs
Flesh an Job Analysis System - answer✔Job analysis technique that asks subject matter experts
to evaluate a job in terms of the abilities required to perform
Competency - answer✔An area of personal capability that enables employees to perform their
work successfullyb
Recruitment - answer✔The process through which the organization seeks applicants for potential
employment
Selection - answer✔The process by which the organization attempts to identify applicants with
the necessary knowledge, skills, abilities, and other characteristics that will help the organization
achieve its goals
Top 5 qualities employers look for in employees - answer✔1)- Teamwork Skills
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