Quality Assurance - ✔✔describes principles of measuring compliance against identified
standards. It focuses on the individual. This approach is intended to help ensure that all health
care professionals are doing the right thing in the right way.
Quality Improvement - ✔✔a process. It is a proactive method to improve the actions of a
group within a system or organization.
Quality Control - ✔✔addresses the products that may be included in testing for quality.
Those tools or techniques do not guarantee quality
Cause-and-effect Diagrams - ✔✔Fishbone or Ishikawa Diagram
Transformational leaders - ✔✔influential, intellectual, humble, and have a vision. The
influential leader is a role model who inspires trust.
Authentic Leadership Style - ✔✔four aspects including "self-awareness, internal moral
perspective, balanced processing, and relationship transparency
Transformation competencies - ✔✔include achievement orientation. analytical thinking,
community orientation, financial skills, information seeking, innovative thinking, and strategic
orientation.
Execution competencies - ✔✔include accountability, change leadership, collaboration.
communication skills, impact and influence, information technology management, initiative,
, organizational awareness, performance measurement, process management/organizational
design, and project management
People competencies - ✔✔include human resources management, interpersonal
understanding, professionalism, relationship building, self-confidence, self-development, talent
development, and team leadership
process to facilitate change - ✔✔Communicating a vision
Proving training to the team
Aligning information
Confronting supervisors who may not understand the need for the change
five "rights" to delegation - ✔✔Right task
Right circumstance
Right person
Right directions and communication
Right Supervision
Supervision - ✔✔process of ensuring that the nurse being delegated a responsibility is able
to perform the task.
Prioritization - ✔✔requires the nursing professional to think about what they need to do
first.
Advocacy - ✔✔'the act or process of pleading for, supporting, or recommending a cause or
course of action
Altruism - ✔✔the "interested or selfless concern for the well-being or benefit of others as a
virtue, principle, and motivation for action
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