SERVICENOW CSA EXAM 2024/2025
WITH 100% ACCURATE SOLUTIONS
(T/F) ACL evaluates condition/script and roles - Precise Answer
✔✔True
If prefix of incident needs to be changed, where should you refer? -
Precise Answer ✔✔Number Maintenance Table
Which of the following is possible via an inbound action?
A) Schedule a job
B) Sends an email notificaiton
C) Modifying existing records
D) All of the above - Precise Answer ✔✔B) Sends an email notificaiton
_________ Is an Elevated Privileges. - Precise Answer ✔✔Session
As an end user, which modules of service catalog do you see?
A) My requests
B) Requested Items
C) My approvals
,D) None - Precise Answer ✔✔A & B) My Requests & Requested Items
Which setting allows the user to view knowledge articles without
logging in?
A) ESS Role
B) Public Setting
C) View All Setting
D) View all Role - Precise Answer ✔✔A) ESS Role
ACL is part of which security?
A) Physical Security
B) Compliance Security
C) Contextual Security
D) None of the above - Precise Answer ✔✔Contextual Security
Jelly scripting is used in which of the following?
A) UI Macros
B) Content Management System
C) UI Policies - Precise Answer ✔✔A & B) UI Macros & Content
Management System
,What are the variables that you can add when you create a catalog item?
A) Slush bucket, Multiple choice
B) Additional category, Single line text
C) Multi-line text, Choice list, Checkbox
D) Multiple choice, Multi-line text, Choice list, Checkbox - Precise
Answer ✔✔D) Multiple choice, Multi-line text, Choice list, Checkbox
What are the workflow stages?
A) Waiting for approval
B) Fulfillment
C) Delivery
D) Completed - Precise Answer ✔✔A, B, C, & D) Waiting for approval,
Fulfillment, Delivery, & Completed
Tables and Fields can be viewed and manipulated where?
A) Record List
B) Form
C) Tables and Columns
D) All of the above - Precise Answer ✔✔D) All of the above
If a request is rejected what happens?
, A) Notification is sent and sets the status to cancelled
B) Notification is sent and sets the status to Not Approved - Precise
Answer ✔✔A) Notification is sent and sets the status to cancelled
Contextual Security-Question on hierarchy
A) Generic to all
B) Generic to specific - Precise Answer ✔✔B) Generic to specific
How do you change the color of the instance?
A) Using Navigation Menu under Content Management
B) Using Navigation Menu under Application
C) Under Content Management, Instance color marking
D) None of the above - Precise Answer ✔✔A) Using Navigation Menu
under Content Management
Where can we use 'variable_pool'?
A) Workflow Activities
B) UI Policies
C) UI Scripts - Precise Answer ✔✔A) Workflow Activities
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