HCA101 - Quiz 3 - Awareness of Listening to Facilitate Person/s-Centred Communication in Healthcare with correct answers 100%
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Course
HCA 101
Institution
HCA 101
HCA101 - Quiz 3 - Awareness of Listening to Facilitate Person/s-Centred Communication in Healthcare with correct answers 100%
What is Awareness of Listening? - Correct Answer -Listening that responds to verbal & non-verbal messages to indicate interest & acceptance
-Skill of Achieving Person-C...
HCA101 - Quiz 3 - Awareness of
Listening to Facilitate Person/s-Centred
Communication in Healthcare with
correct answers 100%
What is Awareness of Listening? - Correct Answer -Listening that responds to verbal & non-verbal
messages to indicate interest & acceptance
-Skill of Achieving Person-Centred Care or Placing the Person/s at the Center of Communication
Interactions; can be beneficial in everyday relationships
Overview of the SOLER model? - Correct Answer -A model that is 20 yrs old that highlights major non-
verbal methods for communicating solidarity w/ the person/s
-Excellent guide; Western Society
-Does not accommodate cultural variations & expectations while listening
What are the Benefits of having Awareness of Listening? - Correct Answer -Listening is widely used
communication skill in life to develop connections w/ and understanding of others
-Effective listening is an ART; reinforces the need to practice & apply conscious effort
-Increase in electronic communication decreases "face to face" interactions, thus amount of active
listening
-Potentially affects the quality & effectiveness of listening; indicates need to practice & sometimes apply
conscious effort to achieve effective listening
What Defines Effective Listening? - Correct Answer -Requires all Components of Family/Person-centred
practice
-A healthcare professional must understand what listening involves & how to perform it during daily
practice
-May require use of questions to clarify accuracy of perceptions
-Then requires healthcare professional to validate the expressed emotions
, ***What are the Requirements of Effective Listening? (Slide 7) - Correct Answer -Prepare themself to
listen; remove distractions; ensure no interruptions
-Organize physical environment to create equality & safety
-Organize the setting to minimize distractions & interruptions; adjust to all situations & needs regardless
of strength of emotions & severity of need
-Demonstrate interest through body language & gestures; be visibly tuned in
-Listen w/ whole self by using observational, social, emotional and cognitive skills (sometimes spiritual
too)
-Consciously focus full attention on person/s
-Seek interest areas & relevance to role to assist their continued focus & develop therapeutic
relationship
***What are the Requirements of Effective Listening? (Slide 8) - Correct Answer -Careful observation of
all non-verbal messages
-Conscious choices about which non-verbal messages are appropriate in response to person/s
-Consciously communicate interest & commitment to person/s through use of verbal & non-verbal cues
-Explore meaning of all non-verbal & verbal messages (paraphrasing or questioning)
-Avoid stereotypical assumptions about person; avoid interrupting
-Communicate importance of contribution of person/s in process
-Consider cultural variations in listening & associated non-verbal messages
What are the Results of Effective Listening? - Correct Answer -Improves outcomes & increases the
satisfaction of both person/s & healthcare professional
-Enables Healthcare professional & person/s to:
^relax, share & explore relevant info; increases knowledge & potential insights of healthcare
professional & person/s
^carefully observe non-verbal messages; note their significance at the time; if appropriate, validate
messages; sometimes diffuse emotions that may otherwise negatively dominate interactions
^Develops trust & understanding by unravelling complexity of the needs
-Understanding of gathered info may reduce occurrence of unnecessary events & likelihood of
difficulties/ increases possibility of meaningful & satisfactory outcomes
-Design & develop relevant goals/interventions based on info gathered in collab relationship
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