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NAHQ Practice CPHQ Exam Questions With Correct Questions And Answers 2024
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NAHQ Practice CPHQ
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NAHQ Practice CPHQ
NAHQ Practice CPHQ Exam Questions With Correct Questions And Answers 2024
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4 quality improve
nahq practice cphq exam questions
2011 moq 1 in evaluating long waiting times a
2 which of the following are the primary reasons
3 management using quality improvement principles
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NAHQ Practice CPHQ
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NAHQ Practice CPHQ
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NAHQ Practice CPHQ Exam Questions
With Correct Questions And Answers 2024
2011 .MOQ
1- .In .evaluating ."long .waiting .times," .a .healthcare .quality .professional .best .demonstrates
.components .related .to .staffing, .methods, .measures, .materials, .and .equipment .utilizing
A.
a .run .chart.
B.
a .histogram.
C.
a .pie .chart.
D.
an .Ishikawa .diagram. .- .correct .answer.EXPLANATIONS:
A. .Run .charts .are .used .to .track .data .over .time.
B. .Histograms .and .bar .charts .are .used .to .show .distribution.
C. .Pie .charts .are .used .to .compare .parts .of .a .whole.
D. .An .Ishikawa .(cause .and .effect) .diagram .helps .to .analyze .potential .causes.
2- .Which .of .the .following .are .the .primary .reasons .for .developing .drug .formularies?
A.
manage .pharmacy .costs, .promote .patient .safety
B.
reduce .medication .errors, .educate .physicians
C.
encourage .the .appropriate .use .of .medications, .educate .physicians
D.
decrease .food .and .drug .interactions, .promote .patient .safety .- .correct
.answer.EXPLANATIONS:
A. .A .drug .formulary .is .an .approved .list .of .medications, .clinical .indications, .and .doses .that
.helps .manage .pharmacy .costs .and .patient .safety.
B. .Reduced .medication .errors .may .result .from .having .a .drug .formulary, .but .is .not .the
.primary .reason .for .having .one. .It .is .also .not .intended .to .educate .physicians.
C. .A .formulary .may .encourage .the .appropriate .use .of .medications, .but .it .is .not .intended
.to .educate .physicians.
,D. .A .formulary .is .intended .to .promote .patient .safety, .but .the .primary .purpose .is .not
.intended .to .decrease .food .and .drug .interactions.
3- .Management .using .quality .improvement .principles .should .emphasize .the .importance
.of
A.
staff .orientation.
B.
customers' .expectations.
C.
quarterly .statistical .reports.
D.
team .selection. .- .correct .answer.EXPLANATIONS:
A. .Staff .orientation .is .only .one .component .of .quality .improvement .principles.
B. .The .basis .of .quality .improvement .is .knowing .what .the .customer .needs .and .wants.
C. .Quarterly .statistical .reports .are .only .one .component .of .quality .improvement .principles.
D. .Team .selection .is .only .one .component .of .quality .improvement .principles.
4- .Quality .improvement .teams .are .beneficial .because .they
A.
improve .managerial .control.
B.
promote .competition .and .pride .among .members.
C.
maximize .expertise .and .perspectives.
D.
authorize .solutions .to .problems. .- .correct .answer.EXPLANATIONS:
A. .Quality .improvement .teams .do .not .affect .managerial .control.
B. .Promoting .competition .is .not .a .function .of .quality .improvement .teams.
C. .A .diverse .team, .including .members .with .different .experience .and .backgrounds,
.provides .a .broader .knowledge .base .and .outcomes.
D. .Authorizing .solutions .to .problems .is .a .function .of .management.
5- .Which .of .the .following .is .an .essential .component .in .a .performance .improvement
.report?
A.
governing .body .approval
B.
data .analysis .and .display
C.
individual .performance .review
D.
team .composition .and .attendance .- .correct .answer.EXPLANATIONS:
A. .The .governing .body .is .accountable .for .the .performance .improvement .program, .but
.their .approval .is .not .a .component .of .a .performance .improvement .report.
B. .The .report .has .no .value .without .having .the .data .displayed .and .analyzed.
,C. .An .individual .performance .review .is .not .an .essential .part .of .a .performance
.improvement .report.
D. .Team .composition .and .attendance .are .not .usually .included .in .a .performance
.improvement .report.
6- .Which .of .the .following .is .the .primary .goal .of .risk .management?
A.
Identify .and .manage .risks .to .promote .patient .safety.
B.
Maintain .an .effective .incident .reporting .system.
C.
Perform .failure .mode .and .effects .analyses.
D.
Eliminate .financial .loss .associated .with .legal .actions. .- .correct .answer.EXPLANATIONS:
A. .Improving .patient .safety .is .the .primary .goal .of .risk .management.
B. .Incident .reporting .is .a .tool .that .may .be .used .in .risk .management, .but .is .not .the .primary
.goal.
C. .A .failure .mode .and .effects .analysis .is .a .proactive .method .used .to .help .identify
.problems.
D. .Risk .management .programs .help .protect .an .organization .from .financial .loss, .but .it .is
.not .the .primary .goal.
7-
7- .The .relationship .between .patient .satisfaction .and .hours .per .patient .day .on .a .medical
.unit .was .found .to .be .(r .= .0.60, .p .< .0.05). .What .is .the .correlation .between .these .two
.values?
A.
0.05
B.
0.36
C.
0.55
D.
0.60 .- .correct .answer.EXPLANATIONS:
A. .See .explanation .D.
B. .See .explanation .D.
C. .See .explanation .D.
D. .The .correlation .coefficient .(r) .is .an .index .that .ranges .from .-1.0 .to .1.0 .and .reflects .the
.extent .of .a .linear .relationship .between .two .data .sets. .The .correlation .coefficient .is .0.60.
8- .Hospital .A .has .recently .merged .with .Hospital .B. .After .6 .months, .it .is .noted .that .Hospital
.A .has .successfully .transitioned .their .staff .to .new .organizational .values, .while .Hospital .B
.still .struggles. .Hospital .A's .success .can .best .be .attributed .to
A.
requiring .adoption .of .new .values .by .all .staff.
B.
, support .of .both .hospitals' .mission .statements.
C.
acceptance .of .the .new .mission .and .vision .statements.
D.
integrating .technology .and .databases. .- .correct .answer.EXPLANATIONS:
A. .There .is .not .enough .information .provided .to .show .that .the .values .were .adopted .by .all
.staff.
B. .Support .of .two .mission .statements .could .be .confusing .to .staff .and .would .not .lead .to .an
.integrated .organization.
C. .Acceptance .of .the .new .mission .and .vision .statements .demonstrates .integration .of .the
.two .facilities.
D. .Values .are .not .dependent .on .the .integration .of .technology .and .databases.
9- .For .a .quality .improvement .team .to .deal .effectively .with .conflict, .it .is .important .to
.appoint .which .of .the .following .to .its .membership?
A.
risk .manager
B.
human .resources .representative
C.
facilitator
D.
senior .leader .- .correct .answer.EXPLANATIONS:
A. .A .risk .manager's .role .would .not .necessarily .deal .with .conflict .within .a .quality
.improvement .team.
B. .A .human .resources .representative .handles .staffing .issues, .but .not .necessarily .conflict,
.within .a .team.
C. .A .facilitator .is .an .unbiased .party .that .may .help .groups .deal .with .conflict.
D. .A .senior .leader's .role .would .not .necessarily .deal .with .conflict .within .a .quality
.improvement .team.
10- .A .Failure .Mode .and .Effects .Analysis .(FMEA) .is .performed
A.
to .immediately .investigate .an .incident .that .occurred.
B.
as .a .preventative .measure .before .an .incident .occurs.
C.
if .the .severity .of .an .incident .led .to .a .patient .death.
D.
when .there .is .a .chance .of .an .incident .reoccurring. .- .correct .answer.EXPLANATIONS:
A. .The .FMEA .process .is .performed .before .an .incident .occurs.
B. .The .FMEA .process .is .a .proactive, .systematic .method .of .identifying .and .preventing
.incidents .from .occurring.
C. .The .FMEA .process .examines .severity, .but .before .an .incident .or .a .death .occurs.
D. .The .FMEA .process .examines .the .likelihood .of .occurrence, .but .before .an .incident
.occurs.