PGA Level 3 (3.0) Supervising and Delega
Graded A+ Latest Update
When should a manager address performance gaps if an issue arises regarding a performer's
work?
✔✔As quickly as possible
How should the complexity of a task be handled if a performer is learning something
new?
✔✔Start simply, basics first
What expectations should a manager's performance standards reflect? ✔✔Constant
update, allparties on the same page, scheduled reviews
Input is the element of the performance system that describes the job task? True or false?
✔✔False
What is the recommended guideline a manager should use if an employee's actual
performancediffers from expected performance? ✔✔Find mutual agreement
How should resources be allocated to avoid overwhelming a performer? ✔✔Provide
sufficientresources, involve the performer in the process
What types of resources are needed to carry out the facility's mission and financial
goals?
✔✔Material or physical, financial, human, or time-based
The golf shop merchandise operation is underperforming to revenue projections and
inventorymanagement challenges are occurring. What type of resources could best resolve
these problems?
✔✔Material or physical
, Which element of the performance system is being utilized when managers communicate
the information needed for a performer to complete a task? ✔✔Input
Why would an audible thermometer need to be used to identify the appropriate
temperature of food related to input? ✔✔Take action at the appropriate time
A hydraulic leak is discovered when using a triplex mower on the greens. What type of
input amplifier can be implemented to minimize the problem? ✔✔Daily service reports
Input is defined as the information, circumstances, or events that signal a performer to take
the appropriate action? True or false? ✔✔True
When conducting a junior event, twenty juniors pre-registered and forty-five attended on
the day of the event. This prompted the facility to increase the professional staff by two
teachers to accommodate the volume of juniors. In this example, what type of input
signaled appropriate action? ✔✔Circumstance
What should a manager do when a performer has difficulty recognizing when to take action
on a specific task? ✔✔Amplify the input
What type of consequence happens when a chef experiences gratification after presenting
an elegant surf and turf dinner during a ladies' member-guest event? ✔✔Internal
(psychological)
An employee is repeatedly late for the morning shift. The supervisor reassigns this person
to the afternoon shift. What is the problem with this scheduling adjustment? ✔✔Negative
behavior leadsto positive consequences, negative behavior will continue
A team member who set the hole locations accurately and efficiently is assigned to
routinely complete this maintenance task. What is the potential result of this situation?
✔✔Positive behaviorleads to negative consequences, positive behavior will stop
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