Genesys Cloud Architect Questions with solutions 100% solved
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Course
Genesys Cloud CX
Institution
Genesys Cloud CX
Genesys Cloud Architect Questions with
solutions 100% solved
Architect considers each of the following processes as an action that counts toward the 10,000
limit: - Each time you enter a menu
- Each menu action
- Each task action
Play Audio action Insert a Play Audio element in a task actio...
Genesys Cloud Architect Questions with
solutions 100% solved
Architect considers each of the following processes as an action that counts toward the 10,000
limit: - Each time you enter a menu
- Each menu action
- Each task action
Play Audio action Insert a Play Audio element in a task action sequence to add a prompt
for the caller.
Do one of the following:
1 . Type the word or phrase you want Architect to convert to speech for the caller.
2. Type the pre-recorded prompt you want Architect to play back to the caller.
, Genesys Cloud Architect Questions with
solutions 100% solved
3. Click the Edit Audio Sequence button to configure text-to-speech, add a prompt, or add data
for a prompt sequence. For more information about editing an audio sequence, see the Suggested
conten
Play Audio on Silence action Use this action to play a message (prompt or audio
sequence) to completion.
The message optimistically plays immediately. If barge-in interrupts the message by either voice
or DTMF before it plays to completion, the message enters a loop.
After it enters a loop, it waits for a specified amount of silence and then attempts to play the
message again to completion.
If the message plays to completion, then the action takes the success path. If the message reaches
the maximum number of retries first, it takes the failure path.
, Genesys Cloud Architect Questions with
solutions 100% solved
Detect Silence action Use this action to detect an answering machine message or verbal
speech and subsequent silence in an outbound dialing campaign interaction. You can also use this
action in inbound, secure, and in-queue call flows. The action detects live or voicemail speech,
but not a voicemail beep.
Before you can use this action, make sure that you enable the system to distinguish between a
live voice and an answering machine.
Create a call analysis response In Architect, use the Detect Silence and Play Audio on
Silence actions in your call flows to detect live or voicemail speech, and then determine how the
flow proceeds.
An error message appears if the new call analysis response exceeds the maximum limit count of
1000. Delete old or obsolete call analysis responses as needed and click Save again to complete
the new call analysis response configuration.
For each call analysis result, select one of the following actions for the system to take:
, Genesys Cloud Architect Questions with
solutions 100% solved
- Hangup disconnects the call.
- Transfer returns the call to the campaign's queue so that the next available agent can answer it.
-Transfer to Outbound Flow transfers to the outbound flow you select. Create outbound flows
beforehand using Architect.
Set Whisper Audio action The Set Whisper Audio action enables you to set up whisper
audio on a per call basis.
Use the whisper audio previously configured for the queue, or configure an audio sequence in the
Audio Sequence Editor.
You can set up whisper audio for all agents, or for agents only configured for auto-answer. For
more information, see the Phone tab on the Edit user configuration data page and Set behavior
and thresholds for all interaction types in Create and configure queues.
The whisper audio set in Architect overrides audio set for the queue.
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