CRCR ST EXAM(ACTUAL EXAM) WITH
CORRECT 140+ QUESTIONS AND ANSWERS
LATEST 2024 – 2025 GOOD SCORE IS
GUARANTEED GRADE A+
Regulation Z's disclosure requirements apply to hospitals if ALL of the
following five points are met: - ANSWERS-1. A collector enters into a
written agreement with a debtor regarding the payment of a debt
2. The account relates to credit extended for personal, family, or
household purposes
3. During the preceding calendar year or in the calendar year to date,
the collector has entered into agreements (written or otherwise) with
debtors involving the addition of interest or finance charges or written
agreement with debtors involving more than four installments
(whether or not interest is added) more than 25 times
4. Payments are to be made in more than four installments; or the
collector adds interest (if allowed by law) to an account to which
interest was not previously charged, or the original interest is increased
,5. The agreement is not related to the court proceeding (such as a
lawsuit).
Patient Financial Communications - Time of service (not ED) -
ANSWERS-financial discussion can happen at registration or discharge
so as not to disrupt the patient flow
Patient Financial Communications - Routine and complex scenarios -
ANSWERS-patients should be given the opportunity to request a patient
advocate, family member, or other designee to help
Dollars and Sense initiative (consistency, clarity, and transparency to
patient financial communications) - 3 healthcare revenue cycle
initiatives - ANSWERS-- Patient financial communications best practices
- Best practices for price transparency
- Medical account resolution
Patient Financial Communications - ED - ANSWERS-if patient is having a
medical emergency, financial conversation should occur during
discharge. If it isn't an emergency it can happen at registration or
discharge
,Patient Financial Communications - Advance of service - ANSWERS-
financial discussions can occur via outbound, inbound contact, there
should be reasonable attempt to have the discussion as early possible
before financial obligation has occurred.
Patient Financial Communications - routine scenarios - ANSWERS-
Routine: patients with insurance and ability to pay, discussions should
take place between patient/guarantor and a properly trained provider
rep
Patient Financial Communications - complex scenarios - ANSWERS-
Complex: uninsured, underinsured patients a financial
counselor/supervisor should be involved
Patient Share: - ANSWERS-- Patients should be told about the types of
service providers (pathologists, radiologist, anesthesiologist, etc) who
typically participate in the service. Patients should receive written list of
service provider types upon request. Should be informed that actual
costs may vary from estimates, depending on the actual services
performed or timing issues related to other payments that may affect
their deductible.
- Patients should be asked if they are interested in receiving
information about payment options or financial assistance programs.
- Discussion should not interfere with patient care, and should focus on
patient education
, Financial Counseling - ANSWERS--Providers should have widely
publicized toll-free number for patients to call to receive assistance,
and address concerns
-It is hard to focus on financial matters when urgent health matters
happen at the same time. It is important to make it convenient and the
appropriate time.
-Provider should maintain a thread of pre-reg discussions and avoid
repeated requests for the same information
Prior Balances - ANSWERS-- Providers should have clear policies on
prior balance policies that are available to the public. Providers should
have technology that give financial reps current info about patient
financial obligations.
Balance Resolution - ANSWERS-- Discussion should focus on amicable
resolution. Balance resolution discussion may occur concerning prior
balances that are currently being pursued for collection by the
provider, a collection agency, etc
- Provider rep may discuss services that led to the prior balance, should
provider write list of services, dates of services. Should ask patient if
they want to receive information about payment options/financial
assistance. They may also proactively attempt to resolve prior balance
through insurance/financial assistance programs.
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