Exam (elaborations)
Genesys Cloud CX: Outbound – Questions With Solutions (A+)
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Genesys Cloud CX: Outbound – Questions With Solutions (A+)
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Genesys Cloud CX: Outbound – Questions WithSolutions (A+)
What are the key capabilities of Genesys Cloud CX Outbound? (Select all that
apply.)
- Perform load-based schedule generation.
- Manage, create, and configure campaigns.
- View errors on running campaigns to help troubleshoot.
- Record and score contact center interactions.
- Configure contactable time sets to specify when a call can be made. Right
Ans - Manage, create, and configure campaigns.
View errors on running campaigns to help troubleshoot.
Configure contactable time sets to specify when a call can be made.
Match each Genesys Cloud CX Outbound feature with the appropriate
description.
A
- Wrap-up code
- DNC list
- Attempt controls
- Dialing modes
B
- Determines when and how a campaign places calls.
- A data source of telephone numbers a campaign should not contact while
running.
- Prevents a phone number or contact record from being contacted too often.
- Agents assign these after a call to classify the interactions they handle.
Right Ans - Wrap-up code > Agents assign these after a call to classify the
interactions they handle.
DNC list > A data source of telephone numbers a campaign should not contact
while running.
, Attempt controls > Prevents a phone number or contact record from being
contacted too often.
Dialing modes > Determines when and how a campaign places calls.
Genesys Cloud CX requires records to be uploaded in CSV format.
True
False Right Ans - True
The maximum number of contact lists you can have per organization is 500.
True
False Right Ans - False
(a max of 5M contact lists per org)
Assign a ___________ to update existing information in a contact list when
uploading an updated CSV file.
DNC list
Unique identifier
Call analysis response
Contact list filter Right Ans - Unique identifier
Without a unique identifier column for your contact list, the entire row would
be the primary key.
True
False Right Ans - True
The _____ dialing mode does not require an agent or a script to run a campaign.
Predictive
Progressive
Preview
Agentless Right Ans - Agentless
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