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TCOLE Exam Questions and Answers | 100% Pass

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TCOLE Exam Questions and Answers | 100% Pass A. Interpersonal Skills - Correct Answer️️ -Which of the telecommunicator core competencies encompasses emotional intelligence, customer service, and stress management? a. Interpersonal Skills b. Communication Skills c. Professionalism d. Geo...

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  • September 25, 2024
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  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
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EmillyCharlotte
TITLE: EMILLYCHARLOTTE 2024/2025 ACADEMIC PERIOD
OWNER: EMILLYCHARLOTTE
COPYRIGHT STATEMENT: ©2024 EMILLYCHARLOTTE. ALL RIGHTS
RESERVED
FIRST PUBLISHED: SEPTEMBER 2024

TCOLE Exam Questions and Answers |
100% Pass

A. Interpersonal Skills - Correct Answer✔️✔️-Which of the telecommunicator core

competencies encompasses emotional intelligence, customer service, and stress

management?

a. Interpersonal Skills

b. Communication Skills

c. Professionalism

d. Geography

1701 - Correct Answer✔️✔️-The Commission may suspend a license for violating any

provision of Texas Occupations Code __________________.

C. Source of information concerning line of duty deaths - Correct Answer✔️✔️-Aside from

memorializing those officers who have fallen in the line of duty, what is the mission of

the Texas Peace Officers Memorial?

a. Recruiting new peace officer candidates

b. Source of financial assistance for surviving families of fallen officers

c. Source of information concerning line of duty deaths

d. Memorializing fallen officers is the only mission



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,TITLE: EMILLYCHARLOTTE 2024/2025 ACADEMIC PERIOD
OWNER: EMILLYCHARLOTTE
COPYRIGHT STATEMENT: ©2024 EMILLYCHARLOTTE. ALL RIGHTS
RESERVED
FIRST PUBLISHED: SEPTEMBER 2024
- Correct Answer✔️✔️-If evaluation documents measure employee behaviors as they are

meant to be measured in specific categories, these documents would be called

__________________.

a. Fair

b. Reliable

c. Valid

d. Equal

D. Serving PSAP - Correct Answer✔️✔️-The PSAP to which a call would normally be

routed is the __________________.

a. Primary PSAP

b. Consolidated PSAP

c. Legacy PSAP

d. Serving PSAP

A. Quality Assurance - Correct Answer✔️✔️-Actions that are taken to ensure standards

and procedures are upheld in order to deliver services that meet performance

requirements are part of this performance standard process.

a. Quality Assurance

b. Quality Control

c. Quality Improvement

d. Quality Promotion


2/50

,TITLE: EMILLYCHARLOTTE 2024/2025 ACADEMIC PERIOD
OWNER: EMILLYCHARLOTTE
COPYRIGHT STATEMENT: ©2024 EMILLYCHARLOTTE. ALL RIGHTS
RESERVED
FIRST PUBLISHED: SEPTEMBER 2024
C. Emergency - Correct Answer✔️✔️-An occurrence of damage resulting from an

extraordinary natural or man-made cause is a(n) __________________.

a. PSAP

b. Preventable Tragedy

c. Emergency

d. Unavoidable Incident

18 - Correct Answer✔️✔️-Under Section 217.1 Minimum Standards for Enrollment and

Initial Licensure, what is the age requirement for telecommunicators?

C. Quality Improvement - Correct Answer✔️✔️-A system for evaluating the current quality

of the services provided is part of this performance standard process.

a. Quality Assurance

b. Quality Control

c. Quality Improvement

d. Quality Promotion

A. Communication - Correct Answer✔️✔️-__________________ is the process of

exchanging information using symbols, signs, and behavior.

a. Communication

b. Telecommunication

c. Downloading

d. Commiserating


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, TITLE: EMILLYCHARLOTTE 2024/2025 ACADEMIC PERIOD
OWNER: EMILLYCHARLOTTE
COPYRIGHT STATEMENT: ©2024 EMILLYCHARLOTTE. ALL RIGHTS
RESERVED
FIRST PUBLISHED: SEPTEMBER 2024
- Correct Answer✔️✔️-An officer is convicted of a felony that is not related in any way to

their office. What would be the course of action for the Commission in regards to their

licenses?

a. Suspension for 180 days

b. Suspension for 10 years

c. Suspension for 30 years

d. Immediate revocation

D. physician; psychologist - Correct Answer✔️✔️-An applicant seeking a license from the

Commission must be examined by a __________________ and a

__________________.

a. psychic; physiologist

b. physiologist; physician

c. psychologist, psychic

d. physician; psychologist

Enrollment, Licensing, Appointment, and Separation - Correct Answer✔️✔️-The title of

Chapter 217 of Title 37 Texas Administrative Code is __________________.

A. Public Safety Answering Point - Correct Answer✔️✔️-A __________________ is

responsible for receiving and processing 9-1-1 calls according to specific operational

policy.

a. Public Safety Answering Point


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